Front Desk Supervisor
Property Name:
Hilton San Diego Airport/Harbor Island
Job Title: 
Front Desk Supervisor
Location: 
California-San Diego
Company Name: 
City: 
San Diego
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
No
Salary: 
US $12.00-US $13.00 / Hour
Bonus Pay: 
No
Accommodation: 
No

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Corporate Overview

Westmont Hospitality Group was founded in 1975. What started with a single hotel in North America, has grown to become one of the largest privately-held hospitality organizations in the world.

Throughout the years, Westmont has had an ownership interest in and operated over 1,100 hotels. Currently this stands at over 500 hotels across three continents. Westmont has formed strategic alliances with many of the world's largest hotel brands. These include Fairmont, InterContinental Hotels Group, Hilton, Accor, Starwood, Wyndham, Choice Hotels, Renaissance, Radisson and Best Western. The company is one of the largest franchisees and co-owners of IHG hotels and Hilton hotels worldwide. Westmont has a very diversified portfolio ranging from budget and aparthotels to mid-market business and large conference hotels to boutique hotels and luxury resorts.

Our employees are our most valued resource.  Their expertise is what drives our future success.
If you are skilled in the hospitality industry and seek a stimulating workplace that fosters creativity, teamwork and personal development, contact us today. We reward our employees with the benefits and opportunities you’d expect from an industry leader.

Job Description

The Hilton San Diego Airport is seeking a professional and experienced Front Desk Supervisor to join the team. The individual will assist with all daily operations of the Front Desk, duties include:Supervising Guest Service Agents in their daily tasks. Training of newly hired Guest Service Agents. Ensure that daily tasks for the front desk are completed and done correctly. Maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Handle guest complaints in a professional and appropriate manner. Make sure Front Desk staff is aware of meetings, events, VIP's and incoming groups that will be present on the property. Interact with other department heads in order to solve guest issues regarding the housekeeping, maintenance, and restaurant. Maintains procedures for security of monies, guest security and emergency procedures. Perform other assignments as requested.

Job Requirements

The ideal candidate should have a minimum of two years hospitality supervisory experience. Strong computer skills necessary, On-Q a plus. Requires walking or standing to a significant degree. Strong leadership and customer service skills necessary. Must be able to work all shifts, predominately nights. MOD shifts required. Must be flexible and able to work in a fast paced environment, handle guest demands and high pressure situations is a must. Strong communication and organizational skills needed, bilingual a plus.

We Are A Drug Free Work Place.
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