Banquet Captain

Job Description: Description:

The Banquet Captain leads and trains the banquet staff. The Banquet Captain sets up, serves and breaks down banquets in safe and efficient compliance with proper food handling, policies and procedures, brand standards, and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.

• In conjunction with management, assign banquet stations and pre and post-function sidework duties.
• Check room set-up before function start time to ensure Banquet Event Order (BEO) directions are properly followed including table drapes, silverware setting, napkins and centerpieces. Ensure cleanliness of linen, silverware, glassware and public areas. Ensure banquet staff is ready to begin on time and according to plan.
• Maintain contact with kitchen staff to ensure effective communication between food production and food service.
• Greet guest contact prior to the event. Explain how to make contact if needed during the function.
• Lead servers and guide guest service throughout function. Ensure staff uses proper in-room clearing, aisle tray break-down and stations remain neat and clean.
• Ensure check and payment policies and procedures are followed. Total the check (double check for accuracy) and obtain signature from guest contact.
• Know the function menu and explain major ingredients and preparation methods for each item to be served. Perform duties of banquet server as needed.
• Ensure banquet function break down, clean up and return of equipment and supplies to proper areas. Ensure completion of assigned sidework and related cleaning duties.
• Conduct server training, either one-to-one or by group, as needed.
• On time and at work when scheduled, and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
• Perform special projects and other responsibilities as assigned.
• Payroll responsibilities.

We also require the candidate to have the ability to manage in a diverse environment with focus on client and customer service. Strong organizational and time management skills are essential to success in this role. The ability to manage multiple tasks simultaneously while providing a high level of guest service is critical. Experience with and knowledge of all Microsoft Office applications required. The ideal candidate will be self motivated, have a proven track record in a similar position with a good knowledge of business math and accounting skills. 2 years experience as a Lead Banquet Server and/or Banquet Captain. 3 yrs experience Audio/Visual Equipment