When it comes to hotels, do you prefer diverse style or uniform standards? With Millennium Hotels and Resorts, you don’t have to choose. This distinctive hotel brand with over 100 destinations around the globe offers the consistency that gives travelers peace of mind no matter where their travels bring them.

Millennium’s 14 city-centric U.S. locations boast some of the most sought-after addresses in the country. Times Square, UN Plaza, the Magnificent Mile and Faneuil Hall, just to name a few. They overlook landmarks ranging from the Gateway Arch to the Rocky Mountains. And they stand steps from the attractions that are well loved by travelers from around the globe - from world - class Broadway theater to the largest floatplane harbor in the world.

In these scenic locations, each hotel showcases its own personality. Whether urban, historic or stylish in character, they embrace what’s unique while still offering the comfort and convenience the modern guest desires. Properties range in size and style from a 200-room boutique hotel to spacious convention hotels with 800+ rooms. Many Millennium properties have been recently updated with added amenities and redesigned spaces.

With its heart-of-the-city locations, Millennium is a favorite with business travelers who want a haven near the action. Away from the comforts of home? Relax, Millennium has you covered with the necessities every traveler needs: high-speed Internet, on-site dining, business centers and proximity to transportation. Of course, these same locations are just as popular with guests whose only purpose is leisure. Great dining, museums, shopping, cultural attractions - all can be found just a stroll away from most Millennium hotels. And Millennium concierges are the ideal people to help you navigate the ins and outs, the good and the great, of any city landscape.

Each hotel serves up its own style of dining, from new American to spicy Southwest. Millennium dining is all about the senses; sight, sound, smell, taste all come together to create a multi-layered experience. For a business breakfast, a pre-theater cocktail or a romantic dinner, you’ll discover hotel dining is a pleasure again.

If you appreciate attractive locations, unique style and attention to detail, Millennium is your go-to partner for meetings. Across the U.S., each property upholds Millennium standards while offering distinctive meeting environments. Meeting planners gravitate to the versatile space, advanced technology and professional service that define a Millennium meeting. Attendees remember the enticing food and the exciting backdrops, plus all the little extras that make each experience feel new.

The Millennium Hotel Minneapolis is currently seeking a Director of Operations to maintain smooth operations within Millennium Hotel Minneapolis while keeping operating costs within established percentage of revenues.  To provide our guests with Three Star Service and a quality hotel experience and create a positive work environment for our staff.

Millennium Hotel Minneapolis is situated along tree-lined Nicollet Mall in downtown Minneapolis and is easily accessible via Interstates 94 and 35. The hotel is less than 20 minutes from both Minneapolis/St. Paul International Airport and the world-famous Mall of America. Millennium Hotel Minneapolis is the closest full-service hotel connected by skyway to the Minneapolis Convention Center. Our prime downtown location affords convenience to shopping, dining, vibrant nightlife, cultural activities and the business/financial center of Minneapolis.

Responsibilities include but are not limited to:
 

Provide leadership to all Operational Departments: Security, Front Office, Housekeeping, Engineering, and Food & Beverage.  Manage the day-to-day operations of the Hotel. Facilitate communication between all Executive Committee Managers and Department Heads to ensure a smooth operation between the Rooms Departments of the Hotel, Reservations and Sales and Marketing, the Food and Beverage Departments, and Property Operations.

Ensure that Housekeeping maintains cleanliness standards of Millennium Hotels, that rooms are turned over to the Front Desk in a timely manner, that work rules and Union guidelines are adhered to, that guest room issues are promptly responded to, that the work environment for all employees is positive and supportive, and that employees have the necessary supplies for job performance.

Ensure that the Concierge desk operates smoothly, that Concierges have necessary information about neighborhood events, as well as events within the property, that Concierges have received necessary training to provide our guests with consistent service.

Ensure that Security Department operates effectively, providing a safe environment for both guests and employees.  Follow up with OSHA requirements, approve expenses billed to Guest Loss & Damage account. Maintain accurate inventories of Security items and equipment.

Coordinating, supervising and directing all the property food and beverage operations of the F&B  outlet.  Responsible for achieving a profitable F&B department while maintaining high quality products and service levels. 

Ensure customer satisfaction with all functions booked and for coordinating and supervising the execution of all catering functions to ensure clients' specifications are adhered to and that the function runs smoothly and efficiently.

Work with the Front Office Team to ensure that the hotel standards are practiced at the Front Desk, Concierge, Guest Services, and Telecommunications; that all guests have a high quality experience and receive excellent service as defined in the Outstanding Service Excellence Standards.

Manage Rooms P& L to ensure that the division is staying within established guidelines for expenses and payroll costs, ensure that all Department Heads understand the importance of fiscal responsibility within each of their departments.  Communicate budget issues to Department Heads to enable them to accurately and responsibly control expenditures.

Make recommendations for Capital Expenditures as they affect the Operational Department.

Coordinate with the other departments and managers in all issues that affect the smooth operation of the day-to-day activities of the Hotel. Facilitate communications between departments to ensure that the property is running smoothly, priorities are established and adhered to, and that departments follow up with each other to maintain property standards.

Run the daily Operations meetings and the weekly staff meetings.

Provide ongoing counseling to all employees to maintain both the Service Standards and financial guidelines established by both the General Manager and our Corporate Office.

Establishing and maintaining employee relations, including regular department head meetings to ensure optimum teamwork and productivity

Ensuring the highest level of guest satisfaction including resolving guests' problems

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NO RELOCATION EXPENSES PAID