The Procaccianti Group (TPG) currently owns and/or operates 64 hotels in 24 states and employs approximately 8,000+ people from coast to coast with 120 professionals based at the corporate headquarters in Rhode Island.

TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits.

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions and resolved guest's requests in safe and efficient compliance with policies and procedures, brand standards and federal, state and local regulations.

Essential Functions:

• Process check -ins and room assignments following the hotel's rate structures, discounts and sell/upsell, strategies. Accommodate special requests when possible.
• Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answer inquiries about hotel services, in-house events, directions, local attractions, etc.
• Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
• Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• Arrive to work on time and in proper uniform.
  Attend departmental meetings as scheduled.
• Maintain a positive and professional attitude when communicating with guests, vendors and associates.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Any other duties/tasks as requested by management.
•  

Skills and Abilities

• Ability to understand and provide friendly guest service.
• Ability to correctly process check-ins and check-outs, answer questions and resolve guest requests in compliance with policies and procedures, brand standards and federal, state and local regulations.
• Ability to process guest bills and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters.
• Ability to operate a computer, calculator, phone and other office equipment.
• Attention to detail with good organizational and efficient time management skills.
• Must be able to maintain a professional attitude.
• Must have effective listening and communication skills.
• Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.
• Ability to satisfy the legal requirements for employment.
• Ability to pass a background, credit and reference check.

High school education or equivalent required. Prior guest/customer service experience highly preferred. Familiarity with hospitality industry practices a plus!

Flexible schedule required.

PLEASE APPLY IN PERSON AT:

Doubletree by Hilton, Tulsa at Warren Place, Human Resources

6110 S. Yale Ave, Tulsa, OK 74136

No phone calls please.