Are you ready to move your career in the hospitality Industry to the next level? Apply to join our exceptional team of hospitality professionals at the beautiful Hyatt Newport Hotel & Spa in historic Newport, RI.
We are seeking an experienced and guest service oriented full-time Front Desk Supervisor to join our team. This is a pivotal position. Key responsibilities include the following:
* Assist and oversee the front desk staff.
* Assist with training of new staff.
* Answer guest and and team member questions and offer information and assistance.
* Answer telephones.
* Provide the guest with a friendly Check-in and out experience
* Communicate with other departments to fulfill guest needs.
* Maintain work area - neat and organized.
* Update information in the computer systems as needed (i.e., post charges).
* Complete other duties as assigned by management to include cross training.
* Attend all mandatory meetings and daily pre-shift meetings.
* Follow checklist for required duties and timelines.
* Read, pass on log and communicate with previous shift and staff.
* Run reports and complete them, i.e., high balance, cash basis, etc.