Property Name
Mondrian South Beach
Job Title
Pool Runner
Location
Florida-Miami
Company Name
City
Miami
Management Position
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Busser
CORPORATE OVERVIEW
Morgans HoteI Group is proud to be a perpetual pioneer in the hospitality industry. Founded in New York City in 1984, Morgans is recognized worldwide as the originator of the boutique hotel concept. By constantly refining basic ideas and always striving to reinvent the hotel experience, Morgans Hotel Group has created a number of breakthrough concepts that have revolutionized the industry. With twelve properties in its worldwide portfolio, Morgans is a market-leader that is poised for growth. Our design-driven approach to reinventing the traditional hotel space has made Morgans a sought after brand for guests and owners alike. Join our trend-setting team of top operators whose driving purpose is to create engaging and dynamic guest experiences for all who enter!
JOB DESCRIPTION
Job Purpose:
Under the general guidance of the Director of Food and Beverage and SL/Pool Manager, assist in ensuring efficient service of all food in the pool and provide guests with exceptional service by assisting and supporting the wait staff.
Duties & Functions:
* To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the RestaurantManager or Pool Manager, when necessary to ensure customer satisfaction.
* To extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.
* To follow all specified procedures to provide prompt, efficient, and friendly customer service to guests, including describing menu items, taking and serving food and beverage orders; and opening, closing, and presenting guest checks.
* Expedite the service of food from the kitchen to Pool guests and to pick-up dirty glassware and plates and replace with clean silverware and glassware.
* Satisfactorily perform, as directed, all routine opening and closing side duties including preparing folding napkins, and stocking and pre-set up of station to facilitate food service.
* Assist to remove used dishes and trash from guest tables.
* Maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
* Follow all specified procedures to correctly handle all cash, credit, and gift certificate transactions.
* Ensure order of restaurant and cleanliness in accordance to health and safety regulations
* Ensure standards and guest requirements are met at all times
* Refill beverages
* Maintain knowledge of all menus within the hotel
* Provide friendly, courteous and professional service at all times
Specific Job Knowledge & Skills:
* High School Diploma or equivalent preferred
* One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
* Possess a gracious, friendly, and fun demeanor
* Ability to multitask, work in a fast paced environment and have a high level attention to detail
* Strong verbal and written communication skills in English
* Maintain positive and productive working relationships with other employees and departments
* Ability to work independently and to partner with others to promote an environment of teamwork
Physical Abilities:
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance
* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
* Stand, sit, or walk for an extended period of time or for an entire work shift
* Reach overhead and below the knees, including bending, twisting, pulling, and stooping
* Requires manual ability to use, carry, and operate all necessary equipment
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
The employee will actively follow MHG policies including Equal Opportunities policies and maintain an awareness and observation of Fire and Health & Safety Regulations.
Under the general guidance of the Director of Food and Beverage and SL/Pool Manager, assist in ensuring efficient service of all food in the pool and provide guests with exceptional service by assisting and supporting the wait staff.
Duties & Functions:
* To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the RestaurantManager or Pool Manager, when necessary to ensure customer satisfaction.
* To extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.
* To follow all specified procedures to provide prompt, efficient, and friendly customer service to guests, including describing menu items, taking and serving food and beverage orders; and opening, closing, and presenting guest checks.
* Expedite the service of food from the kitchen to Pool guests and to pick-up dirty glassware and plates and replace with clean silverware and glassware.
* Satisfactorily perform, as directed, all routine opening and closing side duties including preparing folding napkins, and stocking and pre-set up of station to facilitate food service.
* Assist to remove used dishes and trash from guest tables.
* Maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
* Follow all specified procedures to correctly handle all cash, credit, and gift certificate transactions.
* Ensure order of restaurant and cleanliness in accordance to health and safety regulations
* Ensure standards and guest requirements are met at all times
* Refill beverages
* Maintain knowledge of all menus within the hotel
* Provide friendly, courteous and professional service at all times
Specific Job Knowledge & Skills:
* High School Diploma or equivalent preferred
* One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
* Possess a gracious, friendly, and fun demeanor
* Ability to multitask, work in a fast paced environment and have a high level attention to detail
* Strong verbal and written communication skills in English
* Maintain positive and productive working relationships with other employees and departments
* Ability to work independently and to partner with others to promote an environment of teamwork
Physical Abilities:
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance
* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
* Stand, sit, or walk for an extended period of time or for an entire work shift
* Reach overhead and below the knees, including bending, twisting, pulling, and stooping
* Requires manual ability to use, carry, and operate all necessary equipment
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
The employee will actively follow MHG policies including Equal Opportunities policies and maintain an awareness and observation of Fire and Health & Safety Regulations.
JOB REQUIREMENTS
See Job Description
