Catering Sales Manager

JHM Hotels has developed, acquired, owned, and operated hotels throughout the United States for more than 35 years. The company currently owns/operates 43 hotels with over 7,000 guestrooms, and over 1,600 associates located in the United States and India operating under such well-regarded brands as Marriott, Hilton, Hyatt and Starwood.  The company's mission statement shares this commitment with guests, associates and ownership.   We seek people who are driven by our core values, strive for service excellence and will go the extra mile to provide our guests with a memorable experience. We are interested in attracting and investing in talented individuals, who are dedicated to their career, show integrity and strive for positive results.

For more information, please visit our website  www.jhmhotels.com

Must be available to work Tuesday through Saturday.

Comply with Company Standards of Service as outlined for JHM Hotels.

Complete Departmental, JHM Hotels and Brand standards training as assigned.

Develop and maintain productive interpersonal relationships and the ability to relate well with a wide variety of individuals, many of whom will require patience and tolerance.

Perform duties associated with business development.  Develop and follow a targeted action plan and update plan on a monthly basis.  Develop, pursue and follow-through with business leads.

Create clients by providing prospects with complete and accurate information on hotel. 

Determine client needs and possible objections; provide persuasive arguments to close the sale. 

Negotiate rates to maximize revenues.

Develop positive working relationships with existing clients by anticipating needs and acting promptly to rectify any problems.

Practice effective revenue/yield management to include wise negotiation and booking function space, focused solicitation during soft occupancy periods and effective rate and price negotiation.

Consults with representatives of client group or organization to plan details such as number of persons expected, display space desired, and food service schedule.  Have a comprehensive understanding of the property and its offerings.

Obtains permits from fire and health departments to erect displays and exhibits for serving food in rooms other than dining rooms.  Maintain accurate and proper handling/records of catering and reservations books.

Notifies various department heads of arrangements made to ensure high level of service and guest satisfaction.  Manage time effectively, maximize sales time, focus on priorities, and complete assigned reports and projects in a timely manner.

Directs associates in preparing banquet and convention rooms and erecting displays and exhibits. Inspects rooms and displays for conformance to needs and desires of group.

Arranges publicity, special functions, adjusts complaints and performs other duties to promote good will.

Possess strong working knowledge of business development and sales techniques, catering and banquet operations, yield management, service standards and techniques, guest relations and etiquette, food and beverage, service ware and equipment, menu development and general hotel knowledge and practical ability to apply business knowledge in a hotel setting.

Possess the ability to make effective judgments on the various components of the positions and the property to effectively solve guest and operational problems.

The successful candidate will have a minimum 1-2 years food and beverage supervision and/or sales experience; College Degree preferred.

Qualified candidates please forward resume to Linda Tierney, General Manager, at Linda.Tierney@westinwashingtondulles.com

EOE    M/F/D/V

JHM Hotels is an E-verify employer.