Front Desk Agent

The Hotel Kenner New Orleans Airport is searching for a Front Desk Agent. The Front Desk Agent is responsible for attending to the needs of guests and ensuring the highest possible level of guest satisfaction.

• Maintains guest service
• Demonstrates a commitment to guest service
• Committed to making every guest is satisfied
• Meets or exceeds guest satisfaction measures
• Ensures hotel standards and services
• Provide information, directions and other assistance as necessary about the local area
• Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.
• Handles collection efforts of all in-house balances and notifies management of potential liabilities

Prior experience