Group & Meeting Sales Manager

The Group & Meeting Sales Manager is responsible for soliciting national & local companies and organizations for Group Blocks & Meetings to include F&B catering/banquet services, and overseeing the servicing of clients. The Sales Manager is also responsible for meeting or exceeding established Group, Meeting, & Catering revenues goals as stated in budget.
 

• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
• Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.
• Initiate and follow up on Sales leads.
• Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
• Meet or exceed sales solicitation call goals as assigned.
• Invite clients to the hotel for tours and site inspections.
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
• Be familiar with Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and average rates, etc.  Participate in Revenue Meetings.
• Work closely with Food & Beverage Manager, Chef, and Catering Sales Manager on large events.
• Abide by Prime Selling Time (PST).
• Develop networking opportunities through active participation in community and professional associations, activities and events
• Fully aware of Competitive Set accounts in order to move market share.
• Assist in the preparation of required reports in a timely manner.
• Assist in the development and implementation of the Sales Action Plan (KRA's)
• Submit weekly and monthly sales reports on a timely basis.  Attend and participate in all Sales Meetings.
• Maintain all files with current trace dated, accurate histories and all relevant information regarding booking activity

• Must be able to effectively communicate both verbally and written with all contacts, guests, and employees in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening, understanding, and possess attention to details and strive for excellence.
• Must be able to multi-task and prioritize departmental functions to meet deadlines.
• Minimum of 2 years successful Group Sales results within the Los Angeles Market.
• Achieve monthly Group Room & Meeting Room Revenue Goals with the ultimate goal the budget.
• Solicit accounts within assigned market segment, area, or move market share.
• Prospect and develop new accounts, maintain aggressive weekly Sales Call goals, site, and inspections.
• Follow-up promptly on leads generated by the National Sales Office or other Lead Sources.
• Ability to sell meeting space and F&B needs as needed by Meeting Planner for large events.
• Maintain regular attendance in compliance with Hotel Standards, as required which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.
• Hilton Brand Sales experience highly preferred.