Front Desk Clerk

Alaska Denali Travel is looking for a highly energetic customer service oriented Front Desk Clerk (FDC) to join our Team at our property Denali Cabins during the 2013 Summer Season.

Essential Functions:

1. The primary responsibility of the FDC is to provide the highest quality of service to the guests at all times.
2. The FDC main focus is front desk, gift Shop and shuttle departments. Secondarily focuses on housekeeping and maintenance of rooms by working closely with lead maintenance person.
3. Works with guests to ensure satisfaction in such areas as quality, service, and problem resolution.
4. Greet and register guests, keeping accurate room inventories, and issuing room keys. At checkout, check the guest out following proper procedure, collecting any charges due.
5. Respond to incoming phone sales calls, creating guest reservation into reservation system.
6. Receiving and forwarding guest mail, taking telephone calls, written messages, & faxes for guests.
7. Making copies and filing paperwork.
8. Answering inquiries pertaining to services, shopping, dining, tourism, entertainment, and providing travel directions.
9. Schedule guest shuttle transportation. Assist with bus departures.
10. Posting of food & beverage, gift shop, room and telephone charges.
11. Selling vendors products such as flight seeing, rafting, jet boat trip, kennel tours, etc, issuing vouchers for the same and collecting payments.
12. Computing guest bills, either manually or sales system, computer, or calculator.
13. Collects payments and makes change for guests following all cash handling procedures required by ADT.
14. Daily communication with reservations office to ensure accuracy and usability of manifests. Process reservations and prepare daily arrival and departure information.
15. Daily communications with housekeeping to ensure rooms are cleaned in a timely manner, including but not limited to stay-overs, changeovers, and late checkouts.
16. Clean and maintains Front Office, vacuum and keep area free of dust.
17. Complies with all Denali Cabins policies and procedures.
18. Able to move and lift supplies, equipment, and tools weighing 50 pounds or more.
19. Maintain Gift Shop inventory and reconcile the same with sales on weekly basis.
20. Other duties may be assigned as needed.

Knowledge and Skills:

• Two years of work experience in similar positions
• Professional communication skills, oral and written.
• Knowledge of Microsoft Office Programs
• Able to learn a new software in a very fast manner
• Outstanding customer services skills
• Works well under pressure.
• Can effectively solve problems.
• Able to give and receive direction.
• Some college is preferred.
• Drivers License