Hotel Restaurant Supervisor

JHM Hotels has developed, acquired, owned, and operated hotels throughout the United States for more than 35 years. The company currently owns/operates 43 hotels with over 7,000 guestrooms, and over 1,600 associates located in the United States and India operating under such well-regarded brands as Marriott, Hilton, Hyatt and Starwood.  The company's mission statement shares this commitment with guests, associates and ownership.   We seek people who are driven by our core values, strive for service excellence and will go the extra mile to provide our guests with a memorable experience. We are interested in attracting and investing in talented individuals, who are dedicated to their career, show integrity and strive for positive results.

For more information, please visit our website  www.jhmhotels.com

Padella Restaurant is located in the beautiful Westin Washington Dulles Hotel.  Padella is seeking an enthusiastic Restaurant Supervisor to join the team!

Assist in the selection, supervision, development, appraisal, counseling, and disciplinary action of departmental associates.

Must be able to work in a fast paced and customer service oriented environment; to perform duties under pressure and meet deadlines in a timely manner

Work as a part of a team as well as complete assignments independently; to take instructions from Managers; exercise problem solving skills. Observe diners to respond to additional requests.

Maintains communication with Chef. Understands menu prior to opening and is aware of changes during service; familiar with daily specials, wine list, cocktails and bar.

Be knowledgeable of all menu items, garnish, contents and preparation methods.  Be prepared to answer any guest questions about the menu in a direct, concise way.

Check food before serving it to ascertain that appearance, temperature and portions are correct.

Controls operation of his/her restaurant. Insures proper execution of service between team members

Complete opening/closing duties.  Close server’s paperwork at the end of the shift.  Responsible for his/her bank.  All completed paperwork given to Night Audit.  Responsible for insuring that checks are closed to correct account.

Be aware of hotel functions and special events.  Know locations of all outlets and services.

Knowledgeable on computer terminal, POS System and Time & Attendance System.

Insure restaurant team follows JHM Hotels and Brand Standards and policies and procedures with regard to the sequence of service in the restaurant.

Check that tables are properly set, side stations kept clean, and all side work is properly and completely done.

Know and understand all complimentary and coupon policies and keep records in order.

Handle initial guest complaints and inform Manager on Duty, immediately. Report all incidents to Manager.

Assure smooth transition at shift change remaining on duty until relief is present.

Must be able to do any requirements for the following jobs - Food Servers, Bus Persons, Host/Hostess. 

College degree preferred; High School Diploma and/or 2-3 years' experience or equivalent combination of education and experience required.  

Interested, qualified candidates please forward resume to Linda Tierney, General Manager at linda.tierney@westinwashingtondulles.com

EOE

M/F/D/V

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