When it comes to hotels, do you prefer diverse style or uniform standards? With Millennium Hotels and Resorts, you don’t have to choose. This distinctive hotel brand with over 100 destinations around the globe offers the consistency that gives travelers peace of mind no matter where their travels bring them.

Millennium’s 14 city-centric U.S. locations boast some of the most sought-after addresses in the country. Times Square, UN Plaza, the Magnificent Mile and Faneuil Hall, just to name a few. They overlook landmarks ranging from the Gateway Arch to the Rocky Mountains. And they stand steps from the attractions that are well loved by travelers from around the globe - from world - class Broadway theater to the largest floatplane harbor in the world.

In these scenic locations, each hotel showcases its own personality. Whether urban, historic or stylish in character, they embrace what’s unique while still offering the comfort and convenience the modern guest desires. Properties range in size and style from a 200-room boutique hotel to spacious convention hotels with 800+ rooms. Many Millennium properties have been recently updated with added amenities and redesigned spaces.

With its heart-of-the-city locations, Millennium is a favorite with business travelers who want a haven near the action. Away from the comforts of home? Relax, Millennium has you covered with the necessities every traveler needs: high-speed Internet, on-site dining, business centers and proximity to transportation. Of course, these same locations are just as popular with guests whose only purpose is leisure. Great dining, museums, shopping, cultural attractions - all can be found just a stroll away from most Millennium hotels. And Millennium concierges are the ideal people to help you navigate the ins and outs, the good and the great, of any city landscape.

Each hotel serves up its own style of dining, from new American to spicy Southwest. Millennium dining is all about the senses; sight, sound, smell, taste all come together to create a multi-layered experience. For a business breakfast, a pre-theater cocktail or a romantic dinner, you’ll discover hotel dining is a pleasure again.

If you appreciate attractive locations, unique style and attention to detail, Millennium is your go-to partner for meetings. Across the U.S., each property upholds Millennium standards while offering distinctive meeting environments. Meeting planners gravitate to the versatile space, advanced technology and professional service that define a Millennium meeting. Attendees remember the enticing food and the exciting backdrops, plus all the little extras that make each experience feel new.

GOAL: To maintain round the clock management presence by acting as the Hotel Manger on the overnight shift, managing all areas of the Hotel. In particular, to be a strong management presence and support at the Front Desk, ensuring that the Front Office operation remains consistent in standards and performance and supporting the FO daytime operation.

PRINICIPLE DUTIES/ RESPONSIBILITIES:

• Follow up with all departments to ensure that overnight duties are completed correctly and special projects are completed as designated by department heads.
• Provide feedback to management on all guest and employee issues that occur overnight. Take corrective action as required/directed. High level of communication. Communicate call offs timely.
• Make decisions based on ground judgment and as per Hotel policy in the absence of upper management. (guest, employee and hotel issues).
• Responsible for selling out Hotel to achieve maximum revenue. Handle "walk" situations as per Hotel procedures.
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
• Answer TripAdvisor, GSM comments, and any other social media concerns.
• Ensure that staff adheres to all credit/cash policies and procedures to reduce bad debts and rebates. Perform quality audits and take corrective action when appropriate.
• Assist staff members in handling guest issues that may arise.
• Maintain positive relations with employees and promote good inter/intra-department relations. Responsible for seeing the same of other management and line staff within the Front Office.
• Ensure that problems are addressed as soon as possible, and seek input from the employee on the problem. Develops plans with the employee to resolve issues and follow up with feedback and encouragement.
• Responsible for department supervisors are dependable and accessible to their employees and project a positive, professional, and polite attitude at all times.
• Ensure that staff adheres to all established standard operating procedures of the Hotel.
• Tour operating departments throughout the overnight shift to ensure that they are running smoothly.
• Responsible for seeing that the grooming and general appearance of all Overnight employees is impeccable at all times and nametags are worn.
• Inventory and tracking for Front Office.

QUALIFICATIONS:

EDUCATIONAL - Bachelor's Degree preferred; however, any combination of education and training within hotel sales may also be considered

EXPERIENCE - Minimum of two to years experience as Front Office Supervisor. OPERA experience preferred.

SKILLS - Ability to work in a fast paces environment and manage a large diverse work force. Capable of motivating staff and promote self improvement

WORKING CONDITIONS/ESSENTIAL PHYSICAL DEMANDS:

PHYSICAL DEMANDS - Ability to assist any staff when needed. Lift 50 lbs, standing for long periods of time.

ANALYTICAL DEMANDS - Ability to monitor occupancy and pace forecasts and plan accordingly.

Able to work overnight, with the flexibility to adjust to a day schedule according to business needs.

EOE/Drug-free Workplace