Assistant Front Desk Manager

****PLEASE APPLY ONLINE AT www.qhire.net/sofitel UNDER FRONT DESK MANAGEMENT*******

To effectively manage and supervise the Front Office and Guest Services Department to ensure the maximization of revenue, complete guest satisfaction, and employee satisfaction as a member of the Sofitel Management Team.

 Assist in the management of operations within the Front Office Reception, Service Department, Concierge, Night Audit and Bell Teams

• Assist with leading, coaching, planning and setting of clear goals and expectations for Guest Service Experts and Front Office Supervisors
• Seamlessly integrate Front Office Operations with Sofitel internal departments (i.e. Food and Beverage, Catering and Sales, etc.)
• Ensure that the level of customer service delivered to our guests is consistent with our Sofitel Luxury Standards
• Ensure the implementation and compliance with our LRA Sofitel Luxury Standards
• Assist with the progressive discipline, coaching, and counseling of line team members
• Participation in the Manager on Duty Program
• Assistance with recruitment , selection, and evaluation of guest service experts and supervisors
• Assisting the Front Desk Manager, Guest Relations Manager, and Director of Guest Services in daily operations
• Assist in the management and facilitation of operational training programs for Front Office team members

• Recognized as a leader and role model in flawless customer service
• Ability to make informed decisions
• Ability to lead and coach and set clear goals and expectations
• Ability to work under pressure
• Ability to confront employees & managers on their performance
• Anticipates problematic situations
• Adapts well to change
• Ability to solve complex problems in a organized manner
• Has excellent communication skills and a positive attitude
• Able to receive & give feedback
• Must be able to work all shifts and all days of the week
• 2 years experience in luxury hotel in a similar position
• Must be comfortable learning & using multiple computer programs of varying degrees of complexity.
• Must be able to walk , stand, move continuously for a minimum of eight hours