Front Office Supervisor

Are you looking to join a progressive organization with a passion for excellence and commitment to integrity and fairness? Do you want to be part of a team that welcomes collaboration with a focus on continuous improvement? Do you want to work for an organization that will truly recognize your professional contributions and invest the time and resources in assisting you to reach your professional goals? If so, you need look no further than Waterford Hotel Group!

Waterford Hotel Group has a current portfolio of 30 hotels in 9 states with a total of over over 4,000 rooms. Our properties include select-service hotels, extended-stay hotels, full-service hotels, conference centers and resort hotels.

We currently have an exciting opportunity for a Front Office Supervisor at the Courtyard by Marriott, Cromwell, CT and are actively looking to meet the best and brightest talent that the hospitality industry has to offer. We would welcome the opportunity to speak to you regarding this position as well as to answer any questions you might have regarding the company.

Responsibilities include but not limited to the following:

* Maintain Waterford Hotel Group service standards as well as all department policies and procedures.
* Assist in attracting, hiring, developing and retaining associates including interviewing, training, recognition, counseling, and regular performance evaluation
* Direct and train front desk staff and bell staff to exceed guest expectations
* Review arrivals and check that all VIPs and special requests have been pre-blocked appropriately.
* Attend weekly "Staff" and "Revenue" meetings.
* Ensure communication of priorities to associates through relaying all pertinent information from weekly meetings as appropriate.
* Maintain open lines of communication with all other departments.
* Create weekly schedule.
* Monitor payroll and productivity and implement actions to ensure goal achievement.
* Maintain procedures for ensuring shift closing are correct and all transactions balance.
* Manage strict room inventory to achieve highest possible room occupancy percentage.
* Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received.
* Review incoming groups and ensure all blocking needs and front office requirements are met and relay information to appropriate associates.
* Ensure cleanliness and orderliness of all work space and storage areas.
* Perform other assignments as requested.

About the Courtyard Cromwell:
The Courtyard by Marriott hotel in Cromwell is the perfect hotel when visiting Cromwell, Hartford and surrounding Central CT towns like Middletown, Berlin and Rocky Hill. Located midway between Boston and New York and convenient to Bradley Airport, our hotel is a hub for corporate, group and leisure travelers in the Hartford area. We're minutes from Aetna, Celebration Foods, Henkel, UTC, Kleen Energy Power Plant and the Middletown National Guard facility. CT Destinations like Foxwoods, MGM, Mohegan Sun and the CT Shoreline are an easy drive. We are one of the preferred hotels during the PGA Golf Travelers Championship at TPC River Highlands. Families enjoy the nearby Zipline Adventure Park. For a change of pace visit the CT Arts Trail featuring the Wadsworth Museum. Parents enjoy the convenience of easy access to CCSU, Wesleyan University and Champions Ice Rink from the hotel. Our Cromwell hotel offers up to 7,400 square feet of diverse meeting and banquet space and features 13 meeting rooms.
 

Benefits:
Waterford Hotel Group offers a competitive compensation and benefits package including medical, dental, vision, disability and life insurance, 401k, tuition reimbursement, vacation, personal days, and hotel discounts. For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.

For immediate consideration, please submit your resume and salary requirements to careers@waterfordhotelgroup.com

Courtya* A minimum of 1 to 2 years of hotel front office supervisory experience preferred; Ideal candidate is currently a Front Office Supervisor of a similar property.
* Strong customer relations skills and leadership capability.
* Excellent verbal and written communication and presentation skills.
* Detail oriented with excellent organizational skills.
* Proficient computer user, previous experience with reservation system strongly preferred.
* Ability to interpret statistical reports and financial information.
* Ability to make quick decisions, problem solve to achieve guest satisfaction while ensuring compliance with policy and financial standards.
* High School or equivalent education required; Associate's or Bachelor's degree preferred.

EOE M/F/D/V