General Manager

The Atma Hotel Group is searching for a dynamic General Manager who will be responsible for managing a 200 room, full service Franchise hotel in the Charlotte Airport area.

 The General Manager will have overall management responsibility for the operation of the hotel, including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property. Operation of the hotel will be within the framework of an approved annual budget, annual marketing plan, annual capital expenditure plan, annual wage plan, and always within the framework of all Company policies and procedures. The General Manager will lead the Hotel Executive Operating Committee.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Development of annual operating budget which will serve as an operating plan and define required levels of achievement. Assure achievement of annual budget in revenues, costs and
  profits through operational excellence, expenditure controls, and proficient accounting practices.

• Set written departmental objectives and monitor action plans and completion dates. Follow up to assure successful implementation and take corrective action when necessary.

• Monthly forecasting of operating staff and cost expenditures. Business planning in line with forecasted sales and costs including guidance to department heads.

• Monthly review of financial statements and major expenditures in order to correct problems, assure spending is in line and to plan for future business.

• Regularly review sales solicitation activities, room nights productivity and group room rates sold by the sales department.

• Develop a high morale and loyalty to the hotel and to the company in order to reduce turnover, and increase employee morale. Communicate, counsel and assist in staff development. Be visible and available to all hourly personnel in accordance with the Company's open door policy. Attend monthly department employee meetings whenever possible.

• Conduct performance appraisal and personal development plans for management staff.
• Assure level of experience, knowledge and ability to meet job requirements of all hotel management.

• Review controls and assure adherence at all times in order to protect the hotel's property/assets.
• Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups.
• Assure that written lists are developed of corrective actions required for implementation by

housekeeping, maintenance and operating departments.

• Through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees. Establish and implement guest service standards
  for all departments, periodically review, and identify problems and corrective actions.
• Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program.
• Monitor the success of F&B promotion programs.

Take corrective actions as required. Monitor sales levels in order to take steps to reverse negative sales trends.

• Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.

Assure that all Company policies and procedures are fully implemented throughout the hotel

JOB QUALIFICATIONS

Knowledge

Must have advanced knowledge and experience in the following areas:

• Hotel accounting principles
• Food and beverage operations, including catering
• Hotel maintenance and repair
• Hotel housekeeping and general cleaning
• Personnel management
• Sales and marketing for rooms, food and beverage
• Front office procedures
• Yield management
• Hotel safety and security

Experience

Previous experience as General Manager or Assistant General Manager at a similar size and type of hotel, as well as previous experience as a Department Head at a similar facility.