Chesapeake Hospitality is a dynamic company that offers a wide array of opportunities for personal growth and advancement. We have an established reputation of valuing our fellow associates and fostering an inclusive and supportive workplace.

Our philosophy and values are based on creating a results-oriented workplace culture that is diverse, family-oriented and supportive. Chesapeake Hospitality team members have tremendous opportunities for cross-property/brand training, transfers and career advancement.

Chesapeake Hospitality is proud to offer a comprehensive program of benefits designed to serve the diverse needs of our unique workforce. We are committed to continually enhancing and expanding our offerings.

Thank you for your interest in becoming part of the growing, award-winning Chesapeake Hospitality team.

Position Title: Director of Catering

3 Site Visits per Week (Wedding or Social)

25 Solicitation Calls Per Week (Past or New Business)

8 Outside Sales Calls per Month

Essential Duties:

• Deliver the best service, quality and value to every customer
• Present a professional appearance and confidence
• Maintain customer satisfaction - Customer is always right!
• Ability to communicate effectively with public and other employees
• Personally demonstrate a commitment to customer service by soliciting and responding promptly to all guests needs.
• Level of service provided to key accounts and groups; meet or exceed customer expectations- WOW the client!
• Ensure staff, including all new hires are trained to meet standards
• Ensure staff is trained in financial/control procedures as outlined by the Controller and provide accurate and timely information for direct Billing, and all payment methods at the time of booking.
• Working knowledge of banquet departments (sets, AV equipment, scheduling, menu planning)
• Creativity in designing events
• Assist in designing Catering and Wedding Menus to maximize profit
• Know the department operating standards and hold team accountable for consistently meeting those standards.
• Explain and measure expected results for catering department including setting up and maintaining approved filing systems, trace systems, keeping client's information organized according to standards
• Meet deadlines and respond to all new leads within the same day received. ( phone, email, referral, fax)
• Refer all leads with sleeping rooms to Tara
• TRACE YOURSELF- Follow up on all leads within 3 days of response
• TRACE YOURSELF- Follow up on ALL meetings, weddings, events for feedback within a week of the group's departure.
• Create Contract and BEOs- ensure signature and payment method is confirmed before turning definite.
• Actively solicit past business and new business opportunities

Working weekends and holidays