Events Floor Manager

POSITION SUMMARY

This individual will assist the Event Services Department with event needs and serve as a direct contact for clients. Events include trade shows, conferences, expos, conventions, corporate meetings, fundraisers, consumer shows, performing arts, art shows and exhibits.

POSITION RESPONSIBILITIES

• Responsible for the daily operations of the conference floor, including providing support and guidance to fellow staff to ensure a successful and effective operation ending in a positive client experience.
• Meets with event planners to review event details, food orders, event agenda, decoration details, rentals, staffing and anything else that might be needed to be done to ensure a successful meeting or event.
• Assess preparedness for events through routine inspections and addresses issues as they arise.
• Advise clients of and enforce the following: facility capacities, required permits, company policies and procedures, and the fire code.
• Address and resolve visitors’ concerns and complaints and troubleshoot issues on the floor.
• Ensures the quality levels of food & beverage items and maintains quality standards in production, services, facilities and client satisfaction.
• Clearly and concisely communicate event requirements to intended departments.
• Provides overall support to the Event Services Department
• Facilitate visitor flow and implement crowd control throughout the building, both during regular hours and for special events & programs.
• Help control/direct visitors during emergencies or evacuations.  
• Create and coordinate signage.
• Handle special projects and performs other duties as assign.

JOB REQUIREMENTS

• Minimum 3-5 years of experience in front of the house operations in a stadium, arena, concert venues, or public assembly facility setting preferred.
• Excellent customer service skills.
• Knowledge of current crowd management and security practices desired.
• Candidate must have ability to demonstrate excellent diplomacy and work collaboratively with artists, agents, other departments and constituents.
• Ability to lead and direct others effectively
• Superior communication and follow-up skills, and be a dedicated team player.
• The ideal candidate must have the ability to work nights and weekends.
• Knowledge of computer software including Windows, Outlook, Excel, PowerPoint
• Knowledge of event management software such as EBMS or Delphi system.
• Ability to use computer software such as AutoCAD.
• Routinely work weekends, holidays and frequent evenings.