On-Call Banquet Server (ref. 22205)
Mandarin Oriental Hotel Atlanta
Location: US - GA - Atlanta
Jan 29, 2013
Employer
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Job Details
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. Mandarin Oriental now operates, or has under development, over 11,000 rooms in 27 countries with 18 hotels in Asia, 13 in The Americas, and 12 in Europe and Middle East. In addition, the Group operates, or has under development, 14 Residences at Mandarin Oriental connected to its properties.
This position is located in our newest property addition in The Americas. Formerly known as The Mansion on Peachtree, the Mandarin Oriental, Atlanta, luxury hotel comprises 127 spacious guestrooms and suites, providing guests with unparalleled views of the city. Facilities include an all-day dining restaurant and lounge bar, as well as a wide selection of meeting rooms, including a 130-seat ballroom. The extensive spa facilities are complete with 14 treatment rooms and will feature signature therapies for which Mandarin Oriental spas are renowned.
OVERVIEW/BASIC FUNCTION:
Provide complete Food & Beverage service to hotel guests according to hotel specifications and group requirements. Ability to work efficiently under pressure maintaining a courteous demeanour. Provide complete table maintenance during function to include room setup and tear down. Constantly maintain cleanliness and condition of the work areas and equipment.
Job Requirements:
* Maintain complete knowledge of service requirements for assigned function:
* Pre-function sidework.
* Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation.
* Particular characteristics/description of wines/champagne ordered.
* Prices for specified bar selections on cash bars.
* Station assignment and table set-up.
* Group name, type of function and expected attendance.
* Scheduled hours of service.
* Special requests/arrangements.
* Order of service, traffic flow in room.
* V.I.P.'s.
* Complete pre-function side work:
* Check quality and amount of all stock and supplies using checklist.
* Requisition all necessary supplies and transport from storeroom to service area.
* Fold napkins, set linen/skirting on tables.
* Set tables according to service standards.
* Set up all condiments (butter, jellies, cream, and juices) and beverages (non-alcoholic) according to service standards.
* Ensure a sufficient supply of all silverware, glassware and chinaware for service.
* Prepare all cold food items (cereals, fruits and salads) as assigned by the supervisor.
* Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
* Set up side station as assigned by supervisor.
* Complete closing side duties:
* Properly store all reusable goods.
* Breakdown all goods as specified in departmental standards.
* Clean all equipment as assigned.
* Restock items for next service.
* Remove all dirty linen and transport to Laundry.
* Marry and stock all condiments.
* Secure storage areas.
* Maintain cleanliness and organization of all work and storage areas throughout shift.
* Adhere to payment, cash handling and credit policies/procedures.
* Make all varieties of coffee in accordance with the departmental standards.
* Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements.
* Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
* Maintain positive guest relations at all times.
* Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
* Handle guest complaints by following the six step procedures and ensuring guest satisfaction.
* Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
* Clear each course following procedures laid down in departmental manual.
* Remove all tabletop items, linen and equipment from the function room as designated by function requirements and in accordance with departmental standards.
* Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements and departmental standards.
Work Experience:
* Have a minimum of 1-2 years experience in a Banquet Service
* Willin
This position is located in our newest property addition in The Americas. Formerly known as The Mansion on Peachtree, the Mandarin Oriental, Atlanta, luxury hotel comprises 127 spacious guestrooms and suites, providing guests with unparalleled views of the city. Facilities include an all-day dining restaurant and lounge bar, as well as a wide selection of meeting rooms, including a 130-seat ballroom. The extensive spa facilities are complete with 14 treatment rooms and will feature signature therapies for which Mandarin Oriental spas are renowned.
OVERVIEW/BASIC FUNCTION:
Provide complete Food & Beverage service to hotel guests according to hotel specifications and group requirements. Ability to work efficiently under pressure maintaining a courteous demeanour. Provide complete table maintenance during function to include room setup and tear down. Constantly maintain cleanliness and condition of the work areas and equipment.
Job Requirements:
* Maintain complete knowledge of service requirements for assigned function:
* Pre-function sidework.
* Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation.
* Particular characteristics/description of wines/champagne ordered.
* Prices for specified bar selections on cash bars.
* Station assignment and table set-up.
* Group name, type of function and expected attendance.
* Scheduled hours of service.
* Special requests/arrangements.
* Order of service, traffic flow in room.
* V.I.P.'s.
* Complete pre-function side work:
* Check quality and amount of all stock and supplies using checklist.
* Requisition all necessary supplies and transport from storeroom to service area.
* Fold napkins, set linen/skirting on tables.
* Set tables according to service standards.
* Set up all condiments (butter, jellies, cream, and juices) and beverages (non-alcoholic) according to service standards.
* Ensure a sufficient supply of all silverware, glassware and chinaware for service.
* Prepare all cold food items (cereals, fruits and salads) as assigned by the supervisor.
* Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
* Set up side station as assigned by supervisor.
* Complete closing side duties:
* Properly store all reusable goods.
* Breakdown all goods as specified in departmental standards.
* Clean all equipment as assigned.
* Restock items for next service.
* Remove all dirty linen and transport to Laundry.
* Marry and stock all condiments.
* Secure storage areas.
* Maintain cleanliness and organization of all work and storage areas throughout shift.
* Adhere to payment, cash handling and credit policies/procedures.
* Make all varieties of coffee in accordance with the departmental standards.
* Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements.
* Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
* Maintain positive guest relations at all times.
* Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
* Handle guest complaints by following the six step procedures and ensuring guest satisfaction.
* Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
* Clear each course following procedures laid down in departmental manual.
* Remove all tabletop items, linen and equipment from the function room as designated by function requirements and in accordance with departmental standards.
* Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements and departmental standards.
Work Experience:
* Have a minimum of 1-2 years experience in a Banquet Service
* Willin
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
Yes
Hotel/Resort
Banquet Services