Company:Loews Hotels Property:Loews Hotels Business Services Center Location:Tennessee-Nashville Management Position: No

Entry-level Position: No Industry Categories:Hotel/Resort Position Categories:Front Desk, Reservations, Travel Counselor Job Availability: Immediately

Position: Travel Planner Evenings

Position Summary:

A Loews Hotels Central Reservations Call Center Reservations Sales Agent is responsible for selling a unique experience to potential customers contacting their hotel and the Loews Hotels brand according to our "Four Diamond and More" standards. As the first point of contact for many of our guests the Call Center Reservations Sales Agent must "engage and delight" each and every caller in a warm, professional and efficient manner. Call Center Reservations Sales Agent also follows up with every reservation to ensure that the operation has the information needed to provide absolute delivery of each reservation. Most communication will be handled over the phone although some processes are dealt with via written communication and occasionally a Call Center Reservations Sales Agent will have the opportunity to interact with guests face to face.

* Inputs complete preference profiles on all guests confirming reservations.
* Answers phones promptly, politely and in accordance with Loews Hotels "Four and More" service goals.
* Is knowledgeable and able to sell the Loews experience which includes restaurant, spa, golf, in addition to upgrades and information regarding area attractions and events.
* Utilizes interpersonal skills to sell the hotel and then an overall experience to the caller by focusing on their unique set of requests/needs and incorporating Loews Hotels Reservations Department standards.
* Is knowledgeable regarding all hotel/room features and amenities and incorporates that information into the selling process.
* Takes reservations completely and accurately.
* Anticipates guests needs whenever possible.
* Processes all reservations requested via paperwork such as Third Party Internet bookings, FIT/Wholesale reservations, Management requested reservations, etc.
* Ensures YouFirst requests/challenges are handled promptly and with genuine friendliness.
* Completes all double check and review processes as appropriate to the individual department such as checking system for duplicates, reviewing bookings, reviewing arrivals and other tasks as needed.
* Processes VIP reservation sheets with special attention to accuracy as well as guest requests/needs.
* Copies suite reservations for Guest Services Manager if applicable, (may not apply to every property)
* Filing including creation of new files and maintenance of existing files to promote a well organized departmental environment.
* Prints computer lists as scheduled on the departmental check list and distributes as directed
* Inputs Room Analysis as directed.
* Promotes and applies teamwork skills at all times
* Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Required Skills and Experience:

* High school diploma or equivalent required
* Certification will be required for Call Center Reservations Sales Agents with previous experience as Sales, Reservations or Front Desk Associate.
*Must be customer service oriented and have excellent hospitality and guest relations skills.
* Must understand that the position of Call Center Reservations Sales Agent is a sales position
* Must have excellent written and oral English communication skills and telephone etiquette skills
* Must be computer literate in general but particularly in Word Processing software. Excel might by helpful
* Must be organized and able to prioritize work load
* Must be able to type 25 wpm
* Must be flexible to work any shift, including weekends and holidays

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Pay Range: Bonus: No Other Benefits: Local Hire Only: No Work Permit: Applicants who do not already have legal permission to work in the United States will not be considered. Accommodation: No

About Loews Hotels:

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, St. Pete Beach, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

• Pay that meets or exceeds area standards
• Retirement (401-K) and incentive plans
• Medical and dental coverage
• Short and long-term disability
• Life insurance
• Holiday and vacation pay
• Team member assistance plans
• Career development programs
• Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V