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Bellperson Expeditor (Part-time)

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Property Name:
Job Title: 
Bellperson Expeditor (Part-time)
Location: 
Florida-Orlando
Company Name: 
City: 
Orlando
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
No
Contact Name: 
 
Title: 
 
Address: 
 
 
Phone: 
(407) 345-4414

People, and strength through diversity, are the most important elements in the Peabody Orlando's work culture. Special attention is focused on the hiring, training, and ongoing education of each associate. We seek to match the right person to the right job. In-house and corporate training programs are designed to develop professional skills for future career growth.

Central to this commitment is the award-winning Peabody Service Excellence® service culture, an ongoing training program ensuring the highest level of guest and associate satisfaction and loyalty.

The Peabody Orlando is a custom-built Orlando hotel catering to the meetings and conventions industry nationwide. The hotel is a masterpiece of contemporary design and luxurious décor and furnishings. Since opening its doors in 1986, The Peabody Orlando has established itself as the Orlando convention hotel of choice for the nation's professional meeting planners. As one of only two Forbes Four-Star, AAA Four Diamond hotels in the entire city, The Peabody Orlando has won every major hotel industry award for excellence in all aspects of its operation and most importantly, for the outstanding achievements of its associates, collectively and individually.

 

We invite you to come and be part of “Simply the Finest” hotel team in Central Florida.  Qualified candidates, please submit an online application @ www.peabodyorlando.com/careers

 

EOE M/F/D/V

A Drug-Free and Tobacco-Free Workplace

 

This position will ensure consistent delivery of flawless guest service through assessing trends, consistent follow-up, increasing speed of HotSos work orders, and monitoring calls. Support the bell staff and management team by monitoring daily call volumes, staffing requirements, and communicating relevant operational information. Responsible for the expediting of all bell service requests in a timely manner to the bell persons to ensure flawless service for all hotel guests.

Other Job Tasks:

  • Provide updated information pertaining to the hotel and local area.
  • Follow-up on guest requests to ensure satisfaction and solicit guest feedback.
  • Monitor HotSos trends by reporting and displaying service delivery times, such as check-in and check-out turnaround times and amenity deliveries.
  • Run necessary reports to compare service levels and response times of bell persons.
  • Communicate with the management team to increase efficiencies of Bell Services by ensuring that timely reports are generated from HotSos to ensure that the management team has access to the most current metrics.
  • Responsible for monitoring the Bell Services portion of HotSos to ensure that all work orders are closed in the database as well as other duties required to maintain the integrity of the system.
  • Responsible for researching misplaced luggage or other items.
  • Responsible for the timely dispatch of all guest requests to ensure that Bell Services operates at maximum efficiency. Take all guest calls for Bell Services and coordinate the requests among the bell persons. Once a call is received, the expediter is responsible for entering the work order into HotSos and then tracking the work order until it is closed and the follow-up call has been made to the guest to ensure complete satisfaction.

Must be able to work a flexible schedule to include weekdays, holidays and weekends. Hours: flexible
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