The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

The Search Stops Here! Begin a Rewarding Hospitality
Career with Omni Hotels & Resorts! The Omni Charlotte is
currently seeking an energetic, experienced Full Time
Guest Service Agent.

Responsibilities Include:

*To be thoroughly acquainted with all check-in
procedures and policies.
*To be thoroughly acquainted with all check-out
procedures and policies.
*To be familiar with guest scenarios and follow-up on
all guest requests and concerns.
*To be familiar with all technical equipment as related
to the Front Desk.
*Perform PBX operator responsibilities.
*Fill in as Signature Lounge Concierge as needed.
*To be familiar with all hotel facilities.
*To be familiar with general organization set-up.
*To be familiar with the inter-relationship between the
different departments.
*To be fully acquainted with the different points of
interest in the Charlotte area.
*Answering in-coming and internal hotel calls,
forwarding guests to the proper areas.
*Logging all guest and associate requests into the hotel
computerized tracking system.
*Logging, tracking and completing guest wake-up calls.
*Perform any other duties assigned by the Front Office
Management
*Be pleasant, smile and greet all guests, using surnames
when obtained
*Be actively engaged with our guests and deliver
memorable guest experiences
*Create unique, personalized WOW moments at every
opportunity

Job Requirements

Requirements Include:
*Previous customer/guest service experience; hotel
experience is preferred
*Previous experience in high customer contact
environment; with previous experience answering customer
questions and handling customer concerns.
*Previous cash handling experience
*Must possess the ability to multi-task in a busy
environment, follow through successfully on guest
requests, ensure guest satisfaction, and work as a team
player.
*Must be service and detail oriented; possessing a
friendly approachable demeanor and strong
problem-solving skills.
*Excellent communication and presentation skills
*Proven phone etiquette skills
*Prefer high school diploma or equivalent
*The ability to stand and / or walk for long periods of
time and lift/push/pull up to 30 lbs.
*Be able to work a flexible schedule, including nights,
weekends and holidays