Guest Service Manager
Property Name:
Club Quarters, Wall Street
Job Title: 
Guest Service Manager
Location: 
New York-New York City
Company Name: 
City: 
New York
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
Yes
Salary: 
 
Bonus Pay: 
Yes
Accommodation: 
No
Address: 
 
Fax: 
 
Email: 
 
Phone: 
 
 
 
Corporate Overview

Club Quarters are full service hotels designed for business travelers, offering member organizations low fixed rates. We are located exactly where travelers want to be, steps away from a city's most characteristic landmarks and in the best downtown locations for business travelers.

Once inside our hotels, guests experience club-like settings and offerings that are distinctively Club Quarters such as: restricted entry; free high-speed wireless Internet access throughout the hotel; and a Club Living Room with complimentary coffee, tea, newspapers, magazines and games.

With prime locations in Boston, Chicago, Houston, New York, Philadelphia, San Francisco and Washington DC, as well as London, Club Quarters offers travelers an unparalleled hotel experience in an unforgettable setting at an unbelievable value.
Job Description

Seeking an energetic team player to join our private member based hotel located in Downtown New York City.

 
Job Requirements

Responsibilitie include: 

  • Provides optimal guest satisfaction by offering professional and efficient service through guest interaction.
  • Responsible for all aspects of operating the Member Service Desk.
  • Handles guest requests in a timely manner.
  • Handles all phone calls to the Member Service Desk in a professional and courteous manner.
  • Performs a Meet & Greet to all arriving guests with a warm and sincere welcome.
  • Communicates guest needs to appropriate departments to ensure guest satisfaction.
  • Interacts directly with guests on all Member Service Desk issues i.e. reservations, billing inquiries, concierge duties, etc.
  • Handles and responds to all guest inquiries received at the Member Services Desk, communicating to the Senior Guest Service Manager as needed.
  • Assists fellow GSMs and works as a team to create a positive environment for guests and staff.
  • Monitors arrangements for all V.I.P., Special Attention and Long Stay guests.
  • Makes appropriate decision as a Manager, analyze situations and react accordingly when the hotel operation is affected.
  • Remains calm and authoritative in fire & safety issues.
  • Able to analyze and resolve problems with PMS and/or interfaces in a timely manner
  • Provides Concierge Service for guests and remain knowledgeable and updated on local events, services etc.
  • Attends departmental meetings and/or events for the MSD and hotel as requested by the SGSM.
  • Responsible for cash drawer of assigned amount and cash handling.
  • Supervises Guest Service Representatives duties for guest requests.
  • Balances Room Inventory for arrivals daily to maximize room revenue as per policy.
  • Responsible for appropriate revenue collection from all guests by ensuring they receive a bill for services provided, all credit cards on file are valid, credit is not extended beyond the appropriate levels. etc.
  • Provides reservation services when required.
  • Perform any other Guest Service Manager duties as requested by the Senior Guest Service Manager or Hotel Manager.
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