Chesapeake Hospitality is a dynamic company that offers a wide array of opportunities for personal growth and advancement. We have an established reputation of valuing our fellow associates and fostering an inclusive and supportive workplace.

Our philosophy and values are based on creating a results-oriented workplace culture that is diverse, family-oriented and supportive. Chesapeake Hospitality team members have tremendous opportunities for cross-property/brand training, transfers and career advancement.

Chesapeake Hospitality is proud to offer a comprehensive program of benefits designed to serve the diverse needs of our unique workforce. We are committed to continually enhancing and expanding our offerings.

Thank you for your interest in becoming part of the growing, award-winning Chesapeake Hospitality team.

Position Summary

Develop and implement sales and marketing strategies for the hotel to ensure revenue and room night sales and catering goals are achieved, sales and marketing strategies are set, tactical plans are created and implemented, and results are monitored and achieved.

Must be a selling Director of Sales, must be able to meet personal booking and selling goals.

Task & Competencies

FINANCIAL RETURNS:

1. Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans.
2. Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food, beverage and banquet sales.
3. Review monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
4. Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel.

PEOPLE:

1. Direct day-to-day sales activities, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance.
2. Educate, train and motivate sales and marketing teams to achieve hotel revenue goals. Ensure staff has the information, market data, tools and equipment to successfully carry out job duties.
3. Develop and maintain relationships with key clients and outside contacts (example: guests, airliners, wholesalers, travel agencies, ad agencies, local community groups) in order to produce group and/or convention business, to include room sales, food and beverage sales, and catering/banquet services.

RESPONSIBLE BUSINESS:

1. Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions.
2. Develop awareness and reputation of the hotel and the brand in the local community, may serve as the hotel representative for media related inquiries.
3. Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high profile exposure for the hotel.
4. Effectively communicate and market aspects of the hotel that are sustainable or "green" and use information to gain new business opportunities.
5. Work with advertising agencies, consulting firms, and vendors to maximize advertising investments and ensure ads represent brand identity.

GUEST EXPERIENCE:

1. Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.
2. Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIPs, large groups, and other key guests.
3. Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.

Perform other duties as assigned. May also serve as manager on duty.

ACCOUNTABILITY

This is the top sales and marketing job in a large, full-service, luxury hotel. Hotel may have multiple sites and facilities, high-volume catering and/or convention facilities, and a large number of VIP and special service guests. May manage a large number of professional level and administrative sales, catering, and/or convention employees.

Pre-Requisites:
Education: College degree in business management, hotel management, or marketing preferable. Successful hospitality or sales careers can enhance this.

Experience: Previous hotel-related experience, sales management experience in hotel or service industry, with direct supervisory experience over a sales team experience in budgeting and business planning.

Physical: Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, visual acuity, hearing, writing, and excellent speaking ability.

Technological: Must be competent in computer skills (word processing, spreadsheets, data base). Background in automated sales office systems is helpful.
A track record of successful customer service