General Manager

We are, a strong and growing hotel management company, is seeking an energetic, service oriented and results driven General Manager for our Hilton Garden Inn in Merrillville, IN.

We are looking for a motivating General Manager who is capable of developing a complete staff from Guest Services to Sales and Marketing to Housekeeping. The right candidate will have the capability to take this hotel to the highest level of customer service, cleanliness, employee satisfaction, and market penetration. This is going to be a job for only top notch managers who have the ability, desire, and determination to open and run a first class hotel. Ideal candidates must be able to motivate staff to increase sales.

Essential Duties and Responsibilities:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Ensures that all policies, procedures, federal, state, and local ordinances with regard to personnel, security, cash handling, guest relations, and safety are followed.
• Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
• Ensure that the property and its inventories are always in the best conditions.
• Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
• Comply with all corporate accounting procedures.
• Inspects property on a regular basis and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
• Ensure property hiring and all employee practices comply with company and legal requirements and strive for a culturally diverse work place.
• Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
• Accompany Director of Sales on sales calls.
• Become involved in community and/or government affairs.
• Remain highly visible and be readily available for guests at all times.
• Perform other duties as required.

Education and/or Experience:

• Hotel Management, General Business or Marketing degree preferred
• Hilton Brands management experience preferred.
• Two to three year's of general management experience required.

Knowledge, Skills and Abilities:

• Ability to deal with management, associates, guest, and general public in a courteous, tactful and patient manner.
• Excellent verbal and written communication, telephone and presentation skills.
• Computer, Internet and Microsoft Office skills required.
• Proven ability to motivate new staff to top levels of performance.
• Possess strong P&L statement analysis skills.