General Manager

Overview:

Our hotel General Manager is responsible for the successful operation and administration of all hotel departments. The General Manager must ensure that all hotel departments are continually balanced, while focusing on providing an exceptional experience to every guest, maximizing department profitability and  meeting all brand expectations.    The General Manager will achieve desired outcomes by planning, implementing and controlling effective departmental strategies that drive business results and through the creation, development and maintenance of a competent, motivated and empowered hotel team.  GM will effectively lead the management team to train, coach, motivate, engage and provide feedback to the hotel staff on a daily basis.

Essential Job Functions:

Orchestrate a compelling vision and implement programs and activities within the hotel which enables  employees to achieve highest  level of guest satisfaction, maximize sales and profits and create a work environment where  employees are empowered  resulting in exceptional employee satisfaction.   

Identify, hire and train the best employees and managers committed to delivery of the unparalled customer service, outstanding results, and an orientation towards being the best

Create and maintain open and effective communication throughout the hotel and with customers.

Develop and implement programs and training that maintain hotel cleanliness and preventative maintenance.

Ensures the maximization of hotel revenue by anticipating market shifts and developing and monitoring annual business and marketing plans.

Ensure compliance with hotel brand standards.

Create the culture in the hotel to meet internal controls and compliance with accounting standards.

Coach, counsel, discipline, train, and mentor managers and employees to deliver excellent performance in order for them to reach personal development goals and/or pipeline for internal promotions.

Ensure all areas of the hotel are inspected daily for compliance to standards and policies.

Maximize revenue through sales efforts, yield management, and cost control.  

Directly facilitates open employee communications to discern problems and to respond to all grievances in a timely and efficient manner to eliminate disruption to the operation. 

Ensures that all hotel staff and management are in compliance with the training goals that are required by corporate and the brand (if applicable).

These are not all of the duties and responsibilities, but are intended to give a flavor of the requirements of the position.

Minimum of 4 years hotel leadership / GM experience.

Complete understanding of hotel operations.

Demonstrated leadership skills with management and line level staff

Excellent written and oral communication skills.

Demonstrated success in generating exceptional customer service through a team.

Strong platform and presentation skills

Ability to prioritize, multi-task and organize workload effectively; delegation and follow-up skills required

Excellent computer skills, PMS and POS

High Energy.

Professional image, communicated through demeanor, dress, and communication.

Available to work when needed, including weekends, holidays, and nights.