General Manager

In 2010, 58 professional, civic and social leaders from Texas Tech University and the Lubbock community came together to form a new exclusive private club for Texas Tech alumni and staff, as well as the general Lubbock community. From the Club’s floor-to-ceiling windows, Members and their guests enjoy panoramic views of Jones AT&T Stadium to the west and downtown Lubbock to the east. The Texas Tech Club is unique because it’s one of the few private clubs in the nation located on a university campus. The Texas Tech Club is proud to be part of the rich heritage and tradition of Texas Tech University.

The General Manager's purpose is to direct all phases of Club operations to provide quality service and product to Club Members. Fiscal responsibility encompasses managing the financial viability of the Club, and ensuring the Club meets all financial obligations.

• Responsible for setting club goals, both qualitative and quantitative. Develop business and financial plans for club. Monitor club performance according to plan. Devise and implement actions to ensure club's performance to plan.
• Develop departmental sales plan, in conjunction with the Director of Marketing and Sales and Regional Staff, including specific tactics for revenue generation. Motivate sales staff to achieve revenue goals per departmental sales plan by conducting timely and productive sales meeting. Involve all club personnel in generating revenue through constant communication on the importance of continuous income stream. Research and analyze current and future market areas, and develop sales strategy based on data.
• Ensure that the club meets all debt and lease term obligations. Fiduciary responsibility to ensure that the club meets all contractual obligations.
• Ensure the club is not placed in a position of liability by acts of negligence or poor management decisions.
• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
• Recruit, select and develop a qualified staff of Department Heads to understand the relationships between value, Member Satisfaction and Member retention/attrition.
• Develop employees for career advancement through the use of Performance Review Systems, Cross Training, and Development Planning.
• To secure and maintain active, positive involvement from the Board of Governors by: sharing the "vision" for the Club and the means to achieve it; gaining its support to build a culture of Member focus, quality and service; soliciting input on specific issues which affect their Members; reporting the "state of the Club" on a regular basis through Board Meetings; demonstrating respect and recognition for each Board Member in any contacts with the Club.
• Identify opportunities for Member events, food and beverage services, operations and recreational facilities that satisfy on-going Member needs and implement to achieve revenue objectives.
• Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, and maintenance.
• Monitor Member attrition. Develop action plans to curtail Member attrition and maintain it at the lowest possible level.
• Actively participate in Club events, acting to facilitate Members to create their own value, making use of significant personal contact as a means of gathering feedback.
• Ensure all Club Policies & Procedures are adhered to and ensure all Club staff are accountable for compliance of theses Policies & Procedures.
• Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all which go to make up the essential functions

5 years in Club management or related field.
Bachelor's Degree - In Hospitality Mgt, Business Admin, and Marketing, Economics preferred and/or CMAA certification, Food Mgt Professional certification.
Must be certified as Club Manager by Regional staff.