Front Office Manager

The Award winning Greenleaf Hospitality Group is a locally owned hotel, restaurant, retail and entertainment business that owns and operates the Radisson Plaza Hotel & Suites, Holiday Inn West and Stadium Management Company, as well as: Idun Spa Salon, Old Burdick's Bar & Grill, Kalamazoo Athletic Center, RIO Coffee, Sydney Apparel, Webster's Prime Restaurant and Zazios Italian Restaurant & Bar, along with world class Catering venues….all made possible by our Award Winning Staff!

This is a great opportunity to experience the culture of an organization striving for World Class status built on managing the strengths of talented leaders. Greenleaf seeks individuals with entrepreneurial spirits, who enjoy the feeling of operating their own business units by making decisions and setting forth plans to facilitate future growth.

JOB PURPOSE: To provide extraordinary, personalized guest experiences that build genuine relationships through loyalty to our guests, each other and our community. All actions are based on the principles of trust, integrity, mutual respect and teamwork.

Principal Accountabilities

• Be Honest and Honorable
• Perform Wow Experiences
• Surpass Every Guest's Expectations
• Be Personally Responsible for the Highest Standards
• Encourage Team Members
• Find a Better Way Everyday
• Strive to Better Myself; Take Time to Improve
• Take Ownership; Treat It Like I Own It
• Ensure Safety, Security, and Privacy
• Be Proud to Be a Team Member

Essential Job Results:

May include, but not limited to:

• Able to make sound business decisions
• Proven success in building positive and trusting working relationships
• Create a culture of discipline and accountability and possess the persistent nature to sustain it
• Able to maintain the standards of quality and uphold the standards of our company
• Able to problem solve to effectively deal with internal and external customers
• Build strong relationships with each member of the Front Office
• Able to cross function with other units and cross sell the property
• Able to train and develop team members to find the right fit
• Able to select talented new team members
• Able to work and build a budget and meet staffing guidelines
• Can implement operating procedures and standards
• Must have a strong presence at the Front Desk
• Meet needs of guests with specific preferences

Work Environment

• Able to stand for long periods of time, up to 8 hours or more
• Able to stoop and bend
• Able to lift up to 40 pounds from time to time

Reporting Relationships

Reporting to this position are:

• Hourly Staff and Team Leaders

Candidates please apply online at www.joingreenleaf.com.