Housekeeping Manager
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Provides leadership and management to the operation of the Housekeeping Department.
Ensures that service and quality standards are aligned with the Surrey policy of 100% guest satisfaction.
Trains, develops and creates a strong Housekeeping team environment.
Directs and manages all aspects of Housekeeping including but not limited to purchasing, scheduling, staffing, quality of cleaning and guestroom and public space presentation
Monitors inventory of all housekeeping supplies to ensure Housekeeping team have what they need to perform their assignments.
Participates in daily floor walks with Executive team and respond to recommendations.
Directs and manage all aspects of Housekeeping including but not limited to purchasing, scheduling, staffing, quality of cleaning and guestroom and public space presentation.
Analyzes Customer Satisfaction Surveys and implement continuous improvement projects.
A minimum of 2 years of experience as a Housekeeping Manager required, preferably in a Luxury Hotel.
Requires substantial and successful track record in hotel operations.
Leadership experience; preferably 2 years or more.
Proven track record of successes in achieving revenue and service objectives.
Proven ability to recruit, motivate and train a team of professionals.
Experience in managing an organized labor force
EOE