The Procaccianti Group (TPG) currently owns and/or operates 64 hotels in 24 states and employs approximately 8,000+ people from coast to coast with 120 professionals based at the corporate headquarters in Rhode Island.

TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits.

The Hilton Providence is an EEO employer committed to workplace diversity.

The Hilton Providence is seeking a Night Auditor to work at the front desk on a full time basis.  This position will be nights from 11:00pm-7:00am with flexible days. Please review the following description:

POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. 

The Night Auditor performs the duties of a Front Desk Agent and completes, balances and files night audit reports on the various areas of the hotel (i.e. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information in accordance with cash handling, credit card processing  and accounting policies and procedures.  Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.  Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting.  Knowledgeable on hotel facilities and services to assist guests as appropriate.  Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.  Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Audit, balance, post and report on food and beverage charges to ensure accuracy and proper cash handling procedures are followed.

• Audit, balance, post and report on the room charges including phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures to ensure accuracy and proper cash handling procedures are followed.

• Complete, balance and file night audit reports including over/short figures, deposits, counts, house charges, and promotional materials. 

• Prepare and input statistics and income journal sheets for preparation of daily reports. 

• Perform the duties of a Front Desk Agent including greeting, registering and assigning rooms in accordance with policies and procedures.  Use suggestive selling skills and company sales programs to maximize revenue and occupancy levels.

• Answer inquiries pertaining to hotel services, shopping, dining, entertainment, and travel directions.

• Answer the telephone and transfer callers.

• On time and at work when scheduled and in proper uniform.

• Attend department meetings as scheduled.

• Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.

• Comply with policies and procedures.  Practice safe work habits and comply with sanitary, safety, security and emergency procedures.  Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.  Check with manager / supervisor before leaving work area for any reason.

• Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.

• Any other tasks / duties as requested by management.

QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience:

High school education or equivalent experience.   Hotel front desk and/or accounting background and familiarity with hospitality industry practices preferred.

Skills and Abilities:

Ability to complete Front Desk Agent duties and process night audit in compliance with Company policies and procedures.  Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters.    Ability to follow an appropriate course of action based on policies and procedures.  Ability to operate a computer, calculator, phone and other office equipment.  Attention to details with good organizational and efficient time management skills.

Consistent professional attitude and behavior with effective listening and communication skills.  Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.  Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort:

Work is normally performed in an interior hotel environment.  While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax.  Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.  The job requires close vision with or without corrective lenses.  This position may be required to operate a motor vehicle.

***Interested applicants***

Please send resumes to Amanda Robitaille via email, ARobitaille@HiltonProvidence.com . Please be sure to put "Night Auditor" in the subject line in order to be considered for the position.