Great Wolf Resorts, Inc.® (NASDAQ: WOLF), Madison, Wis., is North America's largest family of indoor waterpark resorts, and, through its subsidiaries and affiliates, owns and operates its family resorts under the Great Wolf Lodge® brand. Great Wolf Resorts is a fully integrated resort company with Great Wolf Lodge locations in: Wisconsin Dells, Wis.; Sandusky, Ohio; Traverse City, Mich.; Kansas City, Kan.; Williamsburg, Va.; the Pocono Mountains, Pa.; Niagara Falls, Ontario; Mason, Ohio; Grapevine, Texas; Grand Mound, Wash.; and Concord, N.C. Through Great Wolf Resorts’ environmental sustainability program, Project Green Wolfâ„¢, the company is the first and only national hotel chain to have all US properties Green Seal™ Certified - Silver.

The company’s resorts are family-oriented destination facilities that generally feature 300 - 600 rooms and a large indoor entertainment area measuring 40,000 - 100,000 square feet. The all-suite properties offer a variety of room styles, arcade/game rooms, fitness rooms, themed restaurants, spas, supervised children's activities and other amenities.

Our 5,000 pack members focus each and every day on “Creating Family Traditions, One Family At A Time” meaning that we provide our guests with that first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

DUTIES:
Willingness to accept the most effective role.
Performs opening and closing duties of housekeeping office; to include lost and found
Checks unoccupied rooms to ensure accuracy of housekeeping and front office reports.
Oversees the activities and actions of assigned personnel.
Inspects clean and vacant rooms for cleanliness, supplies, maintenance problems, and temperature.
Completes and communicates maintenance work orders to Assistant Director of Housekeeping or
Director of Housekeeping.
Inspects assigned stayover rooms for cleanliness, supplies, and precautionary damage concerns.
Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and
properly inventoried for next day’s activities. Ensures combustible substances are removed from
storage areas.
Keeps hallways, vending areas, and stairways clean and free of obstructions (furniture, dishes, etc.).
Supervises Pack members and discusses personnel issues with Director of Housekeeping.
Investigates and reports inappropriate behavior by staff, guests or suspicious persons.
Evaluates productivity and quality of work of each staff member and determines additional training.
Ensures Pack members report in and cleared before departing resort.
Turns over all vacant and clean rooms; verifies stayovers; reports early check outs; communicates
issues and discrepancies with front office.
Conducts Pack member performance appraisals in a timely manner.
Trains new employees and provides continued training for current employees.
Conduct Quality Assurance audits
Maintains recommended par levels of inventories
Attend all pertinent meetings
QUALIFICATIONS:
Preferred skills included conflict resolution, coaching, teamwork and time management.
Complete knowledge and skill of room attendants and house attendants
Previous experience in hotel or resort required.
PHYSICAL REQUIREMENTS:
Lift up to 30 lbs., bending, stretching.
Excessive walking
Exposure to chemicals

QUALIFICATIONS:
Preferred skills included conflict resolution, coaching, teamwork and time management.
Complete knowledge and skill of room attendants and house attendants
Previous experience in hotel or resort required.

DUTIES:
Willingness to accept the most effective role.
Performs opening and closing duties of housekeeping office; to include lost and found
Checks unoccupied rooms to ensure accuracy of housekeeping and front office reports.
Oversees the activities and actions of assigned personnel.
Inspects clean and vacant rooms for cleanliness, supplies, maintenance problems, and temperature.
Completes and communicates maintenance work orders to Assistant Director of Housekeeping or
Director of Housekeeping.
Inspects assigned stayover rooms for cleanliness, supplies, and precautionary damage concerns.
Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and
properly inventoried for next day’s activities. Ensures combustible substances are removed from
storage areas.
Keeps hallways, vending areas, and stairways clean and free of obstructions (furniture, dishes, etc.).
Supervises Pack members and discusses personnel issues with Director of Housekeeping.
Investigates and reports inappropriate behavior by staff, guests or suspicious persons.
Evaluates productivity and quality of work of each staff member and determines additional training.
Ensures Pack members report in and cleared before departing resort.
Turns over all vacant and clean rooms; verifies stayovers; reports early check outs; communicates
issues and discrepancies with front office.
Conducts Pack member performance appraisals in a timely manner.
Trains new employees and provides continued training for current employees.
Conduct Quality Assurance audits
Maintains recommended par levels of inventories
Attend all pertinent meetings