Property Name
Disney Parks and Resorts
Job Title
Spa Guest Service Manager
Location
Florida-Orlando
Company Name
City
Lake Buena Vista
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Yes
Accommodation
No
Industry
Hotel/Resort
Position Categories
Spa Management/Services
Overview
Where your work touches lives.
If you join The Walt Disney Company, the work you do will ignite happiness in the hearts of many. Whether you send your audience on an unforgettable cinematic journey or engage a young mind with interactive experiences. Make a sports fan feel like part of the game. Inspire a lifetime of memories with products that feed the imagination. Or even share a lasting memory at a theme park-you'll help deliver treasured moments to people around the world.
Empowered by development opportunities, outstanding benefits and a supportive network of this legendary company, we strive to give you everything you need to succeed in your career. Our people have consistently defined, and then redefined, what's possible in the world of entertainment. And with your help, we can continue to spark imaginations everywhere for years to come.
When your extraordinary talents, our renowned legacy and the promise of an even brighter future unite, just imagine the stories you'll be a part of...
Job Description
The Walt Disney Company is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we're constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you've been looking for.
"It takes people to make the dream a reality." Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.
Responsibilities
The Spa Guest Service Manager (GSM) provides Leadership to all Spa locations including front of house operations, reservations, front desk and spa attendant, and salon locations at Walt Disney World (WDW). Additionally, the Spa GSM works with local recreation leadership to ensure seamless delivery of fitness center attendant services, in support of the treatment room offerings. The successful candidate will be responsible for all Guests and cast members working in the spa facility and salons, ensuring all treatments are being performed to standard and that Guests receive flawless service as well as other responsibilities listed below.
Accountable to operate a safe environment
Proactively seeks Guest feedback to ensure the treatment met expectations
Responsible to ensure the daily and weekly schedule for all cast members working in the spa matches business demand and Cast availability in the most efficient manner possible; is accountable for labor expenses.
Possess complete knowledge of all services and products.
Ensure Cast Members actively promote spa, treatments, services, sessions and retail as well as programs and promotions
Handle Guest questions and concerns professionally and courteously
Provide accurate and immediate responses to all Guest requests ensuring complete satisfaction
Regularly participate in and support ongoing training to continue to be knowledgeable about current spa trends
Constantly standing in the operating area
Basic Qualifications
Previous leadership experience
Embraces diversity of Cast and motivates teams to deliver excellent Guest service daily
Fosters an environment of teamwork and collaboration
Excellent communication and listening skills
Enjoys working with people and possesses a friendly and outgoing personality
Previous experience with ability to handle difficult/sensitive situations with minimal or no supervision
Proactive in anticipating guest needs and providing appropriate service recovery when necessary
Knowledgeable about WDW Resorts and surrounding area
Basic computer skills
Preferred Qualifications
Previous leadership experience in a spa, salon or hotel environment
Fluency in more than one language
Wellness/Fitness background
Required Education
High School diploma or equivalent
Preferred Education
Bachelors degree or equivalent
©Disney is an equal opportunity employer. Drawing Creativity from Diversity.
"It takes people to make the dream a reality." Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.
Responsibilities
The Spa Guest Service Manager (GSM) provides Leadership to all Spa locations including front of house operations, reservations, front desk and spa attendant, and salon locations at Walt Disney World (WDW). Additionally, the Spa GSM works with local recreation leadership to ensure seamless delivery of fitness center attendant services, in support of the treatment room offerings. The successful candidate will be responsible for all Guests and cast members working in the spa facility and salons, ensuring all treatments are being performed to standard and that Guests receive flawless service as well as other responsibilities listed below.
Accountable to operate a safe environment
Proactively seeks Guest feedback to ensure the treatment met expectations
Responsible to ensure the daily and weekly schedule for all cast members working in the spa matches business demand and Cast availability in the most efficient manner possible; is accountable for labor expenses.
Possess complete knowledge of all services and products.
Ensure Cast Members actively promote spa, treatments, services, sessions and retail as well as programs and promotions
Handle Guest questions and concerns professionally and courteously
Provide accurate and immediate responses to all Guest requests ensuring complete satisfaction
Regularly participate in and support ongoing training to continue to be knowledgeable about current spa trends
Constantly standing in the operating area
Basic Qualifications
Previous leadership experience
Embraces diversity of Cast and motivates teams to deliver excellent Guest service daily
Fosters an environment of teamwork and collaboration
Excellent communication and listening skills
Enjoys working with people and possesses a friendly and outgoing personality
Previous experience with ability to handle difficult/sensitive situations with minimal or no supervision
Proactive in anticipating guest needs and providing appropriate service recovery when necessary
Knowledgeable about WDW Resorts and surrounding area
Basic computer skills
Preferred Qualifications
Previous leadership experience in a spa, salon or hotel environment
Fluency in more than one language
Wellness/Fitness background
Required Education
High School diploma or equivalent
Preferred Education
Bachelors degree or equivalent
©Disney is an equal opportunity employer. Drawing Creativity from Diversity.
Job Requirements
* Previous leadership experience
* Embraces diversity of Cast and motivates teams to deliver excellent Guest service daily
* Fosters an environment of teamwork and collaboration
* Excellent communication and listening skills
* Enjoys working with people and possesses a friendly and outgoing personality
* Previous experience with ability to handle difficult/sensitive situations with minimal or no supervision
* Proactive in anticipating guest needs and providing appropriate service recovery when necessary
* Knowledgeable about WDW Resorts and surrounding area
* Basic computer skills
* Embraces diversity of Cast and motivates teams to deliver excellent Guest service daily
* Fosters an environment of teamwork and collaboration
* Excellent communication and listening skills
* Enjoys working with people and possesses a friendly and outgoing personality
* Previous experience with ability to handle difficult/sensitive situations with minimal or no supervision
* Proactive in anticipating guest needs and providing appropriate service recovery when necessary
* Knowledgeable about WDW Resorts and surrounding area
* Basic computer skills