Guest Service Attendant job, Sheraton Austin, Austin, TX

Guest Service Attendant

Sheraton Austin

US - TX - Austin

HEI views our associates as our greatest resource, and we hire and develop the best. We have a culture of winning, we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolvingï¿½yet stable, consistent, enduring. It is a high - performance culture where innovation and entrepreneurial - spirit are evident; initiative and results are rewarded.

Our people know they're in on the ground floor of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long - term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level.

An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.

Job Description
Serve guests in hospitable manner to ensure positive guest experience during arrival, rooming and departure process. This position is critical to providing the guest with a positive initial and final impression.
oCustomer Acknowledgement: Friendly; warm; sincere greeting of all arriving and departing guests. Open vehicle and hotel doors.
oGuest Name Usage: Determine and utilize name during guest interaction.
oValet parking: Park & retrieve guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate documentation of vehicle damage, arrival/departure dates; valet/self parking option; vehicle location; other property specific needs.
oPost Position: Move from door post to and from other guest service areas throughout the hotel in response to customer needs.
oLuggage: Read luggage tags; use guest name; utilize claim tickets where necessary to ensure appropriate delivery/storage of luggage, packages, etc. Place packages/ luggage onto baggage carts or in secure area for delivery to guest or to guest room. Ability to grasp, lift and/or carry or otherwise move items with weights up to 75 lbs. from vehicles.
oRooming Process: Perform check-in and check-out calls, including luggage handling and the escorting of guests to/from their rooms. Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
oTaxis/Transportation: Hail taxis as needed; assist guest in acquisition of transportation needs.
oGuest Van Transportation: Perform pick ups and drop-offs at the airport, etc. (if property provides service) for the guests in a timely and friendly manner. Perform all vehicle inspections/safety checks in accordance with hotel guidelines.
oCleanliness: Maintain the cleanliness of Guest service Areas including: lobby entrance; valet parking area; parking garage structure; and luggage storage areas. Maintain cleanliness of entrance doors & windows.
oOrganization: Maintain an organized and clean appearance in all work areas.
oDeliveries: Deliver messages; valet/laundry; ironing boards; etc. to guest rooms.
oDaily Event Board: Post the daily events in appropriate lobby location(s).
oKnowledge of Area/Hotel events: Ability to respond to guest questions and answer information on local attractions, events and daily activities in the hotel.
oGroups/VIP Guests: Ability to understand group resumes; aware of in-house V.I.P.'s and repeat guests. Greet them by name. Thank for patronage.
oCommunication: Maintain an open communication line through all shifts by proper use of inter shift log.
oEmergency Procedures: Maintain knowledge of all Emergency Procedures, including guest related responsibilities and evacuation procedures. Assist in the event of an emergency.

Experience, Skills and Knowledge
oHigh school diploma or equivalent required.
oHotel experience preferred.
oMust maintain a professional appearance and manner at all times.
oAbility to communicate with guests, respond to questions, knowledge of hotel service, provide directions to nearby local attractions, area events and activities.
oAbility to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.
oAbility to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
oAbility to drive vans, trucks and automobiles, both manual and automatic transmissions.
oMust have an excellent driving record as verified by a Motor Vehicle Report.
oAbility to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
oAbility to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs.
oAbility to stand, walk and/or sit and continuously perform essential job functions.
oAbility to be in constant motion - run for vehicles throughout shift.
oPerform tasks requiring bending, stooping, kneeling, walking and running.

Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room D...