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Lead Concierge (Full-time)

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Property Name:
Job Title: 
Lead Concierge (Full-time)
Location: 
Florida-Orlando
Company Name: 
City: 
Orlando
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
No
Contact Name: 
 
Title: 
 
Address: 
 
 
Phone: 
(407) 345-4414

People, and strength through diversity, are the most important elements in the Peabody Orlando's work culture. Special attention is focused on the hiring, training, and ongoing education of each associate. We seek to match the right person to the right job. In-house and corporate training programs are designed to develop professional skills for future career growth.

Central to this commitment is the award-winning Peabody Service Excellence® service culture, an ongoing training program ensuring the highest level of guest and associate satisfaction and loyalty.

The Peabody Orlando is a custom-built Orlando hotel catering to the meetings and conventions industry nationwide. The hotel is a masterpiece of contemporary design and luxurious décor and furnishings. Since opening its doors in 1986, The Peabody Orlando has established itself as the Orlando convention hotel of choice for the nation's professional meeting planners. As one of only two Forbes Four-Star, AAA Four Diamond hotels in the entire city, The Peabody Orlando has won every major hotel industry award for excellence in all aspects of its operation and most importantly, for the outstanding achievements of its associates, collectively and individually.

 

We invite you to come and be part of “Simply the Finest” hotel team in Central Florida.  Qualified candidates, please submit an online application @ www.peabodyorlando.com/careers

 

EOE M/F/D/V

A Drug-Free and Tobacco-Free Workplace

 

Responsible for all aspects of the concierge department to include lobby, club and support room.  Assist the Guest Services Management Team in the successful ownership and operational execution of the concierge department. Maintain a high quality of service offered to guests through supervision of the functional areas of concierge in accordance with company policy. Assist in achieving budgeted revenues and expenses and maximizes profitability related to the concierge department. Contribute to the profitability of the hotel through guest satisfaction. Assist with the maintenance of records, reviews, attendance, check lists, payroll and lead the concierge team in fulfilling the department goals and objectives.

 

Other Job Tasks:

  • Perform all concierge tasks and duties in a superior manner.
  • Assist Guest Services Manager as directed with budgets and forecasts for the department.
  • Directly supervise concierge staff including scheduling, attendance and monitoring performance and ongoing training.
  • Manage the functional areas of the concierge staff.
  • Monitor the progress of all mentors within the concierge department.
  • Develop short-term and long-term operational plans for the department.
  • Augment existing staffing levels as needed to facilitate daily operations.
  • Communicate necessary information regarding groups in the hotel to the guest services department staff.
  • Complete administrative tasks on a daily/weekly basis, (e.g. billing, scheduling new hires, attendance, incentive programs, payroll control overtime, reviews, AA Forms).
  • Support supervisor/manager in holding staff accountable and establishing and maintaining Standards Operating Procedures.

Must be able to work a flexible schedule to include weekdays, holidays and weekends. AM/PM shift times
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