Lobby/Door Assistant

The James Royal Palm: "Luxury Liberated" Comes To South Beach

The James, a hospitality brand synonymous with the seamless blend of modern, residentially styled spaces and guest-centric service, is set to launch its third luxury hotel, The James Royal Palm in Miami. Scheduled to begin welcoming guests in late 2012, this exciting addition to the South Beach hotel scene is the reincarnation of the historic and much-beloved Royal Palm Hotel.

Featured as one of Forbes Magazine’s "Top 10 Most Anticipated Openings of 2012", The James Royal Palm is an inspiring oceanfront beach retreat on everyone’s it list. Situated in the heart of South Beach, the hotel is immersed in a vibrant scene of all that’s new. Night or day, a distinct energy is in the air; sparked by travelers, trendsetters, and creative personalities at the forefront of defining what’s next.

The South Beach hotel will house two dining options including signature restaurant, Florida Cookery, led by local Miami Chef Kris Wessel, featuring hyper-regional Florida fare; and CATCH, a globally influenced seafood restaurant from New York City’s EMM Group. In addition, The James Royal Palm will offer two swimming pools with cabanas, poolside bar, lobby lounge and coffee bar, full-service spa, Lil’ James offerings for children, retail shop, a curated collection of art, gym and more.

Indicative of The James brand persona every detail of The James Royal Palm will be meticulously chosen and artistically inspired. The overall renovation will be respectful of the original Royal Palm's history, with several design elements paying homage to the art deco roots of the original hotel as well as the local area.

The James Royal Palm will serve as a modern tribute to the building's rich history, keeping intact many signature elements of the original architect's design. Similar to The James Chicago and The James New York, the overall design at The James Royal Palm will be modern and residentially-inspired, with a focus on local art and environmentally thoughtful touches, such as reclaimed materials and natural fibers.

If you are looking for a hospitality position in South Florida, The James Royal Palm may be the perfect fit for you.

Summary: As a Lobby/Door Assistant you will be responsible for genuinely caring about our guest; assisting with arrivals and departures, making strong emotional connections by providing a guest centric service at all times.

Essential Functions:

Assists guests with their belongings and informs them about the hotel and our facilities

Greets and welcomes every guest upon arrival.

Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards.

Has knowledge of the hotel surrounded area, such a pharmacy, theaters, Public Transportation, Retail, and Restaurants etc.

Delivers faxes, messages, packages and flowers for guests, and undertakes any other requests to ensure their comfort

Collects and returns outgoing guest laundry and dry cleaning

Performs light cleaning in the lobby, corridors and entrances by picking up litter, emptying ashtrays and properly arranging furniture

Observes any maintenance or housekeeping needs in corridors, lobby and guest rooms and reports needs to Front Office Supervisor

Has knowledge of all in-house and city functions in order to answer guest inquires quickly and knowledgeably

Is aware of daily group arrivals and departures and ensures the efficient delivery and collection of group luggage

Assists guests to bring luggage from room to hotel entrance

Stores and receives luggage when requested; issues completed claim checks to guests when storing luggage

Required Qualifications:

Strong customer service skills

Guest centric oriented

Knowledge about the area

Attention to detail

Planning and organizational ability

Able to work nights, weekends and holidays when business needs dictates.

Able to work in fast paced, stressful environment.

Able to exert up to 50 lbs of force frequently.

Ability to stand during the entire shift.

Strong Oral communication skills

Interpersonal skills