Associate Restaurant Manager

Guest Service Requirement:

Our philosophy at Ameristar Casinos is to proudly deliver a quality customer experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities.  Because of this philosophy, it is critical that all team members understand the importance of excellent guest service.  All of our positions, whether corporate, back of house, management, or front of house require a friendly persona and a willingness to interact and provide fun, professional and friendly guest service.  Guests are not our only customers; fellow team members are our internal customers as well.  By joining the Ameristar team, you are committing yourself to these values and acknowledging your dedication to providing excellent guest service for our guests and our internal team, at all times.

Safety Requirement:

Safety is a core value at Ameristar Casinos. The ability to work safely and prevent personal injury is a key job requirement of every position.  Each Team Member is also expected to be committed to the safety of fellow Team Members and our guests and demonstrate that commitment through daily actions.

Position Summary: Act as an Associate to the Restaurant Manager, overseeing the performance and coordination of all work done by our team members in the Centennial Buffet.

Duties and Responsibilities:

• Assist in controlling labor cost for the restaurant/ buffet.
• Assigns stations and job duties.
• Greets and seats guests and insures proper service.
• Assists in training employees.
• Maintains open communication between all personnel working in the dining room.
• Acting Manager in the absence of the Restaurant Manager.
• Understand and demonstrates Management’s point of view.
• Ensure employee safety.
• Responsible for the cleanliness of all side stations, tableware, floors, salt and pepper, sugar, etc.
• Encourages teamwork in the department.
• Coaches and counsels those not meeting standards.
• Treats each individual with care, dignity, fairness, respect and recognition.
• Coaches, counsels, and terminates, when necessary, those not meeting standards.
• Visits with guests a minimum of five minutes every hour.
• Ensure that all Team Members are knowledgeable of and adhere to all Ameristar Casinos, Inc. Service Standards.
• Execute and share all Food and Beverage Dept. policies and procedures.

Required Knowledge and Skills:

• Extraordinary customer service skills
• Good verbal and written communication
• Maturity and sound judgment
• Comprehensive food knowledge, which includes Profit and Loss Statements, cost control, training, inventory control and sanitation.
• Must be familiar with menu including wine/drink list.