At Kimpton it all starts with our culture, which is focused on supporting our employees' personal and professional growth. We believe that if we take care of our employees they will be able to take care of our guests, ensuring the satisfaction of our investors and our future. Our culture inspires confidence and leads to caring service that comes straight from the heart.
We also are a socially responsible employer and citizen thanks to our Kimpton EarthCare and Kimpton Cares programs. Kimpton EarthCare is our industry-leading environmental program in which we have adopted eco-friendly operational practices and products to do our part in supporting a sustainable world.
"Fortune Magazine named Kimpton one of the 100 Best Places to Work For in 2013!"
Job Description
The Cypress Hotel, a Kimpton Hotel is looking for a Night Auditor who can accurately maintain records of all hotel sales transactions and to assist the Front Desk with providing service to guests during the overnight hours.
The Night Auditor is responsible for providing quality guest services that include registration and check-out, PBX operations, and must be accurate with daily accounting procedures.
The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!
SUMMARY: Responsible for the entire operation of the Hotel in the evenings, or when all functions and activities for the evening are concluded.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
The Night Auditor is responsible for Front Desk procedures such as checking in and out guests, answering phones, and providing concierge services, all with genuine warmth and professionalism. The Night Auditor is the manager on duty during the overnight shift, works with an overnight bellman/valet, and is responsible for assisting guests should any emergency arise.
The Night Auditor is also responsible for verifying that all Front Desk transactions are documented daily, as well as running several nightly reports, processing credit cards, turning over the date in the Property Management System, and entering data into an Excel worksheet.
Review arrivals noting special requests, blocking rooms as needed.
Check in and out hotel guests in a confident, professional and friendly manner.
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
Complete all items on the checklist by end of shift.
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
Follow established key control policy.
Ensure proper credit policies are followed.
Issue guest safety deposit boxes.
Submit all lost & found articles accompanied by a completed lost & found report.
Knowledgeable of immediate area, services, attractions, and events.
Knowledgeable of fire and emergency procedures.
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
Verify credit limit report.
Monitor room availability throughout the day.
Review daily the selling status of the hotel using yield management system.
Attend department meetings.
Performs all other duties as directed by immediate supervisor.
Other Department related duties as become necessary.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED SKILLS AND EXPERIENCE:
Candidates must be reliable and able to complete tasks autonomously. Computer skills and people skills are essential. Experience with Excel, Voice Agent, and the Epitome Enterprise Solutions programs is a great plus. Previous night audit or hotel experience is preferred, but we will train the right person. Must have excellent customer service skills and the desire to meet and exceed our guests' expectations
