At Kimpton it all starts with our culture, which is focused on supporting our employees' personal and professional growth. We believe that if we take care of our employees they will be able to take care of our guests, ensuring the satisfaction of our investors and our future. Our culture inspires confidence and leads to caring service that comes straight from the heart.

We also are a socially responsible employer and citizen thanks to our Kimpton EarthCare and Kimpton Cares programs. Kimpton EarthCare is our industry-leading environmental program in which we have adopted eco-friendly operational practices and products to do our part in supporting a sustainable world.

"Fortune Magazine named Kimpton one of the 100 Best Places to Work For in 2013!"

FOR SOME THE NIGHTS ARE TO SLEEP, FOR OTHERS... IT IS WHEN THE TRUE TEST OF GUEST SERVICE AND THE ABILITY TO ANTICIPATE GUEST NEEDS HAPPENS! THE "WOW" HAPPENS AFTER MIDNIGHT TOO!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Supervise, manage and lead from desk, night audit, bell staff, concierge, PBX, and reservation departments.

Handle all guest complaints and related problems.

Develop and implement an employee goal recognition program based on occupancy, average rate, or superior guest service.

Administer MOD program and schedule.

Call guests each night, develop rapport and inquire about their stay.

Greet all VIPS.

Complete inspection of entire property.  Report concerns to logbook or take immediate action.  Communicate relevant occurrence in the MOD log daily.

Critique daily the quality and level of service offered to guests.

Provide change for all cashiers.

Ensure proper accounting and credit procedures are being maintained.

Perform sales calls and develop business from an assigned territory, if required.

Enforce hotel policies, procedures and safety guidelines.

Handle employee relations.

Communicate to supervisor any employee or issue that is a concern or that needs attention.

Knowledge of all emergency procedures, including but not limited to, Fire Response, emergency medical procedures, bomb threat plan, water leak emergency procedure, gas leak procedures, electrical failure procedures and elevator procedures.

Assist all departments when needed for successful operation of the hotel.

File daily reports, if necessary, and distribute to appropriate parties.

Participate in all staff and department manager meetings.

SUPERVISORY RESPONSIBILITIES:

Is responsible for the overall direction, coordination, and evaluation of all departments.  Also directly supervises all non-supervisory employees.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS and ABILITIES:

Familiarity with cashiering techniques and procedures.

Familiarity with EPITOME, Synexis, Word, Powerpoint, Publisher, VIng, Vision, JDE, Aloha, Avero

Front Office knowledge, including check-in/check-out procedures.

Ability to act as liaison between Engineering, Security, Front Desk, and the other departments within the hotel.

Knowledge of employment laws.

Assist Sales & Marketing when necessary to help meet sales goals.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk, or hear.  The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls.  The employee is occasionally required to sit, reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must regularly lift and/or move up to 10-15 pounds and frequently lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, and hear.  The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls.  The employee is occasionally required to stand, walk and reach with hands and arms.

The noise level in the work environment is usually moderate.

(Please note:  management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands)