As the second largest hotel management company,
Pillar Hotels and Resorts provides on-site management services for an expansive portfolio of well-respected brands. We are committed to providing superior quality and service for our guests. Based in Irving, Texas, Pillar Hotels and Resorts directly manages 216 hotels with nearly 21,000 rooms in 35 states representing 16 well respected flags. As one of the largest franchisees of Marriott, Hilton and IHG, we enjoy excellent relationships with our brand partners.
Pillar is an industry-recognized leader in hospitality management services. Our time-tested management techniques are supported by state-of-the-art technology and systems to continually improve efficiencies.
Pillar Hotels and Resorts has consistently delivered results for ownership by providing highly competent, professional management. We realize that people make the difference in the hospitality industry and are committed to staffing our hotels with outstanding service personnel. Whether traveling for business or leisure Pillar Hotels and Resorts has the perfect location and experienced staff to make your stay with us unforgettable.
Job Description
Pillar Hotels & Resorts Multi-Property Sales Manager
Scope:
Plans and administers sales polices and programs to foster and promote hotel patronage for 2 or more properties by selling hotel guestrooms, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits performing the following duties.
Primary Responsibilities:
Establishes client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales, in order to secure business for the hotels
Ensures that predetermined sales expectations are met or exceeded at each hotel.
Develops and maintains relationships with key clients in order to produce group and/ or convention business at each hotel.
Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines for each hotel. Confirms agreements in writing and forwards document to client and affected hotel departments.
Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures.
Forecasts and accurately records and all bookings and cancellations for each hotel.
Develops and maintains marketing plans and sales budgets with the General Manager
Provides sales training to staff of hotels as applicable.
Analyzes Reenue Management strategy using such tools as Star reports, demand analysis and applicable front office systems for each hotel.
Schedules sales appointments.
Conducts a required amount of cold calls.
Organizes, maintains, and tracks sales data for each hotel.
Attends and represents company at trade shows and city-wide conventions.
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Maintains a professional image at all times through appearance and dress.
Follows company policies and procedures and is able to effectively communicate them to subordinates.
Fulfills Manager on Duty shifts.
Note: Other duties as assigned by supervisor or management
Relationships:
Internal: All hotel departments: To communicate client expectations.
Reservations: To confirm guestroom availability.
National and Regional Sales: Share leads and account and client Information.
External: Guests: To provide service.
Travel Agencies: To promote hotel services and generate business.
Competition: To stay informed of competitive strategies and business conditions.
CVB: To promote hotel services and generate business.
Job Requirements
Qualifications:
Education/Experience: High School diploma or equivalent. A minimum of two years work experience in sales field is preferred. Special consideration will be given to those who exhibit exemplary performance.
Certification and/or License Requirement: Alcohol awareness certification as required by local or state government agency.
Skills:
Interpersonal skills.
Sales/negotiating abilities.
Attention to detail.
Computer Skills.
Planning and organizational abilities.
Working Conditions:
Will be required to work nights, weekends and holidays.
Will be required to work in fast paced environment.
Organizational Structure:
Reports to: General Manager
Job title also known as: Group Rooms Sales Manager, Conference Sales Manager
www.pillarhotels.com
