Concierge

Provide information concerning the hotel and the city to the guests and service their immediate needs as thoroughly as possible. Create unique experiences for our guests in the market that create guest loyalty and support overall service experience.


RESPONSIBILITIES
? Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile, rentals, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.
? Offer services of ticket agencies, limousine service and tour guide organizations to guests.
? Service each guest comment/complaint according to procedure -escort and service VIP guests.

OTHER RESPONSIBILITIES
? Assist in the cleanliness of the concierge lobby area to ensure that high standards are always kept.
? Familiarize oneself with the area; i.e., social, cultural, historical and physical attractions.
? Perform any additional duties assigned by leadership.
? Maintain and control concierge equipment.
? Perform duties concerning check-in and check-out of concierge guests with the front desk according to procedures.
? Scheduled days and times may vary based on need.

KNOWLEDGE/SKILLS
Requires knowledge of hotel policies, procedures and services. Ability to communicate in English. Second language is desirable. Ability to achieve positive guest relations and maximize guest satisfaction.
Excellent hearing required to communicate in person and on telephone frequently. Moderate vision required to set-up food display. Understand recreational information. Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.


EDUCATION/FORMAL TRAINING
High school education or equivalent experience.

EXPERIENCE
One year previous customer service related experience