Donohoe Hospitality Services (DHS) is an independent hotel management company that manages full-service and limited-service hotels under the Marriott, Hilton and Intercontinental Hotels Group brands. Currently, Donohoe Hospitality Services manages and has under development over two thousand hotel rooms representing $500 million in hotel assets and is ranked in the top thirty-five management companies nationally by total revenues. DHS is a wholly owned subsidiary of The Donohoe Companies, Inc.

The Donohoe Companies (TDC) is an organization that has a history of business success and civic achievement in the District of Columbia, Maryland and Virginia. Founded in 1884, TDC has grown to be one of the largest (ranked in the top fifty) private companies in the metro area. At Donohoe, we've known for over 120 years that it's our employees that have made us one of the oldest and most stable private employers in Washington, D.C.

Here at Donohoe Hospitality Services, we bring our own high standards of quality to the table; we invite you to bring yours!

Full-time employee benefits include: 401K w/ employer match, medical, dental, vision, leave time, guestroom discounts, trade discounts, training and more.

DHS is an equal opportunity employer.

Donohoe Hospitality Services is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.

ASSISTANT FRONT OFFICE MANAGER

Position Summary:

Responsible for assisting the Front Office Manager in the daily operations of the hotel’s front office.

Essential Functions:

1. Responsible for the operational side of Front Office.
2. Ensuring that all staff know procedures and standards required within their sections and keeping workstations tidy at all times.
3. Blocking guests' rooms prior to guest arrival.
4. Monitor and maintain all guest check-ins.
5. Proper channeling of all guest complaints received, according to hotel procedures and strict liaison with Front Office Manger with regard to these complaints.
6. Daily review of in-house accounts.
7. Ensuring a daily bucket check is done.
8. Immediate follow-up of any accounting/guest bill problems.
9. Ensure concierge department is fully staffed and guest requests are handled properly.
10. Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothly.
11. Daily review of audit packs.
12. Train staff and ensure that proper direct bill and credit card procedures are in place and being followed.
13. Monitor posting of guest charges and approve all adjustments to minimize lost revenue (Revenue daily packs).
14. Ensure that the proper cash handling policies are in place and being followed.
15. Assist FOM in training and monitoring staff on hotel and/or brand standards for guest services.
16. Assist FOM in ordering and maintaining Front Office supplies and equipment according to and within budget.
17. Assist FOM in maintaining and reporting problems with Front Office POS.
18. Establish effective front office communications and information system through logs, department meetings, and coaching and counseling. Set clear standards for employees and communicate all goals and results.
19. Assist the General Manager in resolving guest complaints concerning the Front Office.
20. Assist FOM in hiring, training, counseling, and motivating department personnel, payroll administration for department personnel, and conducting all department personnel performance appraisals.
21. Adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education and Experience:

- Solid experience in Front Office including Front Desk, Night Audit, PBX, Reservations and Concierge.

Skills and Abilities:

- Clear, concise written and verbal communication skills.
- Strong customer service orientation and skills.
- Superior interpersonal skills. Ability to get along with diverse personalities, tactful and flexible.
- Excellent listening skills
- Ability to stand for a long period of time.
- Ability to work in a fast paced environment.
- Ability to maintain control and composure in difficult situations and exhibit good judgement.
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