The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

* To arrange bookings, reconfirmation of airline
tickets etc.

* Be fully acquainted with the different points of
interests.

* Assist in arranging for restaurant reservations and
limousines as required by our guests.

* Ensure the delivery of parcels, mail, special
deliveries, etc. to the guest rooms.

* Ensure that the public area (lobby) is maintained,
clean and tidy by partnering with Housekeeping
department.

* Accept other special duties as required by
management.

* Set up all amenities for guests celebrating special
occasions.

* Set up special packages that include pre-calls from
the concierge and specialized amenities.

* Interact with other departments to ensure that
guest?s needs are satisfied.

* Speak with guests in a friendly, warm manner making
them feel welcome to the hotel.

* Proactively work to seek out ways in which to
improve the hotel experience for our guests.

* Handling of special requests i.e. flowers,
telegrams, rental cars, forwarding luggage, private
cars etc.

Job Requirements

Previous Hotel experience is preferred. Customer service
experience
required. Flexible schedule and willingness to work
nights and
weekends required. Ability to stand for extended periods
of time
behind the Concierge desk.