Duty Manager (ref. 23856)
Mandarin Oriental Hotel Singapore
Location: Singapore - Marina Square
Feb 8, 2013
Employer
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Job Details
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels, resorts and residences. Mandarin Oriental now operates, or has under development, 41 hotels representing over 10,000 rooms in 26 countries, with 17 hotels in Asia, 13 in The Americas and 11 in Europe and North Africa. In addition, the Group operates, or has under development, 13 Residences at Mandarin Oriental, connected to the Group's properties.
Our Mission is to completely delight and satisfy our guests. We are committed to making a difference every day; continually getting better to keep us the best.
We are recruiting a Duty Manager
Job Description:
To provide supervision, direction and leadership for the Front Office in accordance with the objectives, performance and quality standards established by the hotel.
Job Requirements:
* Assist the General Manager to manage the hotel, reporting directly to the Front Office Manager.
* To represent the hotel as a role model professionally, socially and ethically.
* Assumes overall responsibility and enforcement in areas of service quality, service delivery, colleague discipline, cost control, guest/colleague satisfaction, safety/ security and maintenance issues of the general operation.
* To assist the Front Office Manager, Head Concierge and Guest Relation Manager to supervise all activities in the smooth running of all front of house departments according to our LQE, internal standards and procedures.
* To have full and thorough knowledge of crisis management; to respond to all crisis situations efficiently. Thus carrying a pager, master keys, walkie-talkie and other mobile communication units.
* To make decisions and take appropriate action in regards to problems, conflicts and emergencies in the hotel.
* To record all happenings in the hotel in the form of the Duty Manager's Log Book on a daily basis. Share the necessary information promptly with Front Office Manager. To liaise with department heads to resolve any cases related to guests and colleagues.
* To be present on site to witness a complaint or an incident; to judge, resolve, compensate for and close the incidents.
* To inspect and ensure high quality of all VIP arrival rooms daily; to ensure readiness to welcome VIP guests. To liaise with departments concerned to perfect the rooms before arrivals.
* To monitor arrivals and departures wall related departments in order to handle guest requests and complaints with specific, personalized attention to our guests
* To provide training to all members of the team ensuring their consistent development and delivery of standards to our guests.
* To monitor cashier closures and float balances, highlighting any discrepancies to the Front Office Manager.
* To perform any other projects and duties assigned by the Front Office Manager.
Please note this is a full time permanent position
Our Mission is to completely delight and satisfy our guests. We are committed to making a difference every day; continually getting better to keep us the best.
We are recruiting a Duty Manager
Job Description:
To provide supervision, direction and leadership for the Front Office in accordance with the objectives, performance and quality standards established by the hotel.
Job Requirements:
* Assist the General Manager to manage the hotel, reporting directly to the Front Office Manager.
* To represent the hotel as a role model professionally, socially and ethically.
* Assumes overall responsibility and enforcement in areas of service quality, service delivery, colleague discipline, cost control, guest/colleague satisfaction, safety/ security and maintenance issues of the general operation.
* To assist the Front Office Manager, Head Concierge and Guest Relation Manager to supervise all activities in the smooth running of all front of house departments according to our LQE, internal standards and procedures.
* To have full and thorough knowledge of crisis management; to respond to all crisis situations efficiently. Thus carrying a pager, master keys, walkie-talkie and other mobile communication units.
* To make decisions and take appropriate action in regards to problems, conflicts and emergencies in the hotel.
* To record all happenings in the hotel in the form of the Duty Manager's Log Book on a daily basis. Share the necessary information promptly with Front Office Manager. To liaise with department heads to resolve any cases related to guests and colleagues.
* To be present on site to witness a complaint or an incident; to judge, resolve, compensate for and close the incidents.
* To inspect and ensure high quality of all VIP arrival rooms daily; to ensure readiness to welcome VIP guests. To liaise with departments concerned to perfect the rooms before arrivals.
* To monitor arrivals and departures wall related departments in order to handle guest requests and complaints with specific, personalized attention to our guests
* To provide training to all members of the team ensuring their consistent development and delivery of standards to our guests.
* To monitor cashier closures and float balances, highlighting any discrepancies to the Front Office Manager.
* To perform any other projects and duties assigned by the Front Office Manager.
Please note this is a full time permanent position
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D
Additional Details
No
Applicants who do not already have legal permission to work in Singapore will not be considered.
No
Yes
No
Hotel/Resort
Rooms - Front Office/Guest Services