The elegant JW Marriott Denver Cherry Creek, Denver's 4 diamond award winning premier luxury hotel, and one of Condé Nast’s top 100 hotels in the United States, is seeking an experienced Concierge to join our amazing team of associates. Combining luxurious accommodations with unparalleled service, the JW Marriott provides a guest experience that is second to none.

POSITION FOCUS
Provide information concerning the hotel and the city to the guests and service their immediate needs as thoroughly as possible. Create unique experiences for our guests in the market that create guest loyalty and support overall service experience.

SERVICE CULTURE FOCUS
To support Sage's Vision of being recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary!" You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL RESPONSIBILITIES
? If applicable, Set-up and maintain continental breakfast buffet, honor bar and hors d'oeuvres.
? Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile, rentals, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.
? Offer services of ticket agencies, limousine service and tour guide organizations to guests.
? Service each guest comment/complaint according to procedure -escort and service VIP guests.

OTHER RESPONSIBILITIES
? Assist in the cleanliness of the concierge lobby area to ensure that high standards are always kept.
? Familiarize oneself with the area; i.e., social, cultural, historical and physical attractions.
? Perform any additional duties assigned by leadership.
? Maintain and control concierge equipment.
? Perform duties concerning check-in and check-out of concierge guests with the front desk according to procedures.
? Keep and update Concierge Guest History Cards according to procedures.
? Scheduled days and times may vary based on need.

SUPERVISORY DUTIES
None

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and criminal backgrounds checks.

COMPETENCIES

ENERGY AND DRIVE
Energetic and takes initiative, persistent in pursuing and completing tasks, strives to exceed expectations

STRATEGIC SKILLS
Proficient in required job skills and knowledge. Intelligent in grasping and integrating new information. Active learner with strong curiosity. Natural instincts and insight for finding the best solution to unclear issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions

PERSONAL AND INTERPERSONAL SKILLS
Welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others, socially aware of self and others, is known for communicating the right message at the right time, utilizes a variety of approaches and communication techniques tailored to each situation, facilitates consensus in groups, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience, Positively accepts and provides feedback.

OPERATING SKILLS
Is effective in prioritizing work, consistently budgets time and processes to create maximum efficiency with minimum disruption or redundancy, is time sensitive, understands how work and processes fit in with other departmental or organizations priorities or objectives, is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results

COURAGE
Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

KNOWLEDGE/SKILLS
Requires knowledge of hotel policies, procedures and services. Ability to communicate in English. Second language is desirable. Ability to achieve positive guest relations and maximize guest satisfaction.
Excellent hearing required to communicate in person and on telephone frequently. Moderate vision required to set-up food display. Understand recreational information. Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.

ABILITIES
Lifting of food and beverages on and off carts 15% of time, 20 lb. maximum. Pushing/pulling small cart. Bending and possibly kneeling required to set up/break down breakfast and/or hors d'oeuvres. Mobility -able to move food and beverages from kitchen up to Concierge Lounge in the elevator (round trip). Continuous standing 10% of time -communicating with guests. Sitting 40% of time, making reservations, dispensing information

EDUCATION/FORMAL TRAINING
High school education or equivalent experience.

EXPERIENCE
One year previous customer service related experience.

MATERIAL/EQUIPMENT USED
Chemicals/Agents used: Furniture polish, window cleaner. Operate telephone, vacuum cleaner, dishwasher, chafing dish and Sterno, 20% of time.

ENVIRONMENT
Work inside 95% shift.