Complex Groups Coordinator Part Time
The Westin Houston, Memorial City
Location: US - TX - Houston
Jan 24, 2013
Employer
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Job Details
Complex Groups Coordinator Part Time
Company
Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.
Location
Rejuvenate and refresh your careers at the New Westin Houston Memorial City Hotel. Conveniently connected to Memorial City Mall and near Houston's evolving CityCentre area, the Energy Corridor and the Westchase District, our hotel is an oasis from the everyday. Relaxing and convenient, we offer the ultimate experience for leisure and business travelers.
Department
Job Description
COMPLEX GROUPS COORDINATOR FOR THE SHERATON HOUSTON WEST & THE FOUR POINTS HOUSTON MEMORIAL CITY & WESTIN HOUSTON MEMORIAL CITY This posiiton must be available to work Monday through Friday in avaergae 4 to 5 hours a day. POSITION PURPOSE Provide meeting planners and convention service managers one reservations point of contact. Handle all reservations aspects of a group. Handle room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations, client correspondence relating to reservations and other group reservation functions as well as work as a Reservations Agent. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 50 % Answer all incoming calls in a friendly and efficient manner. Provide guests with the requested information concerning the city and the hotel and its services. Obtain the necessary information from the guests, enter it into the PMS and generate PMS reports. 20 % Process all incoming reservations received via rooming lists, mailed or in-house correspondence, housing bureau forms or facsimiles. Mail confirmation and literature requests or reply via facsimile and administrative message when requested. 5 % Monitor accuracy of group blocks including cut off date, pick up, suite blocks, rates etc. 5% Set up a file trace system for each group with regular documented conversations with clients, convention service managers and reservation manager. 5% Review rooming lists for accuracy in format and billing and ensure prompt processing. 5% Identify, block and process staff and VIP lists with each group. 5% Ensure appropriate information is available for individual call-in groups. 5% Monitor Housing Bureau pick up and communicate with management. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. oBlock special request reservations and suites. oMaintain a clean and well-organized work station. oFile daily reservations and other correspondence. oAnswer questions concerning reservations for employees of other departments including but not limited to Sales, Convention Services, Executive Office, and Guest Relations. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. oMust be able to speak, read, write and understand the primary language(s) used in the workplace. oMust be able to read and write to facilitate the communication process. oRequires good communication skills, both verbal and written. oAbility to be persuasive with telephone sales skills. oMust possess basic ...
Company
Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.
Location
Rejuvenate and refresh your careers at the New Westin Houston Memorial City Hotel. Conveniently connected to Memorial City Mall and near Houston's evolving CityCentre area, the Energy Corridor and the Westchase District, our hotel is an oasis from the everyday. Relaxing and convenient, we offer the ultimate experience for leisure and business travelers.
Department
Job Description
COMPLEX GROUPS COORDINATOR FOR THE SHERATON HOUSTON WEST & THE FOUR POINTS HOUSTON MEMORIAL CITY & WESTIN HOUSTON MEMORIAL CITY This posiiton must be available to work Monday through Friday in avaergae 4 to 5 hours a day. POSITION PURPOSE Provide meeting planners and convention service managers one reservations point of contact. Handle all reservations aspects of a group. Handle room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations, client correspondence relating to reservations and other group reservation functions as well as work as a Reservations Agent. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 50 % Answer all incoming calls in a friendly and efficient manner. Provide guests with the requested information concerning the city and the hotel and its services. Obtain the necessary information from the guests, enter it into the PMS and generate PMS reports. 20 % Process all incoming reservations received via rooming lists, mailed or in-house correspondence, housing bureau forms or facsimiles. Mail confirmation and literature requests or reply via facsimile and administrative message when requested. 5 % Monitor accuracy of group blocks including cut off date, pick up, suite blocks, rates etc. 5% Set up a file trace system for each group with regular documented conversations with clients, convention service managers and reservation manager. 5% Review rooming lists for accuracy in format and billing and ensure prompt processing. 5% Identify, block and process staff and VIP lists with each group. 5% Ensure appropriate information is available for individual call-in groups. 5% Monitor Housing Bureau pick up and communicate with management. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. oBlock special request reservations and suites. oMaintain a clean and well-organized work station. oFile daily reservations and other correspondence. oAnswer questions concerning reservations for employees of other departments including but not limited to Sales, Convention Services, Executive Office, and Guest Relations. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. oMust be able to speak, read, write and understand the primary language(s) used in the workplace. oMust be able to read and write to facilitate the communication process. oRequires good communication skills, both verbal and written. oAbility to be persuasive with telephone sales skills. oMust possess basic ...
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Reservations