Assistant Front Office Manager
Fairmont Newport Beach
Location: US - CA - Newport Beach
Jan 21, 2013
Employer
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Job Details
Assistant Front Office Manager
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Front Office Manager, where you will lead, train and recognize your team in support of exceptional guest service!
Hotel Overview:
The Fairmont Newport Beach hotel in Southern California radiates a dramatic feel from both an architectural and design standpoint. Each and every aspect is designed to surround you in total 'O.C.' luxury.
Summary of Responsibilities:
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:
* Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
* Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas
* Consistently offer professional, friendly and engaging service
* Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
* Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
* Train supervisors and fulfill training role in the absence of the trainer
* Assist guests regarding hotel facilities in an informative and helpful way
* Follow department policies, procedures and service standards
* Follow all safety policies
* Other duties as assigned
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Front Office Manager, where you will lead, train and recognize your team in support of exceptional guest service!
Hotel Overview:
The Fairmont Newport Beach hotel in Southern California radiates a dramatic feel from both an architectural and design standpoint. Each and every aspect is designed to surround you in total 'O.C.' luxury.
Summary of Responsibilities:
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:
* Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
* Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas
* Consistently offer professional, friendly and engaging service
* Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
* Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
* Train supervisors and fulfill training role in the absence of the trainer
* Assist guests regarding hotel facilities in an informative and helpful way
* Follow department policies, procedures and service standards
* Follow all safety policies
* Other duties as assigned
*
Passion for guest service
*
Excellent written and verbal communication, interpersonal and leadership skills
*
Highly organized, results-oriented with the ability to be flexible and work well under pressure
*
Degree or Diploma in Hospitality Management is an asset
*
Fluency in English
*
Minimum of 1 year previous proven supervisory experience
*
Must have the ability to handle a multitude of tasks and Guest requests
*
Knowledge of Micros-Fidelio Property Management System an asset
*
Should possess or seek certification in basic first aid
*
Strong guest service orientation and training skills background required
*
Ability to work independently and prioritize responsibilities
*
Experience with a Hotel loyalty program an asset
*
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Visa Requirements: All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immgration Reform and Control Act of 1986 (IRCA)
This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill this requirement will not be considered.
Passion for guest service
*
Excellent written and verbal communication, interpersonal and leadership skills
*
Highly organized, results-oriented with the ability to be flexible and work well under pressure
*
Degree or Diploma in Hospitality Management is an asset
*
Fluency in English
*
Minimum of 1 year previous proven supervisory experience
*
Must have the ability to handle a multitude of tasks and Guest requests
*
Knowledge of Micros-Fidelio Property Management System an asset
*
Should possess or seek certification in basic first aid
*
Strong guest service orientation and training skills background required
*
Ability to work independently and prioritize responsibilities
*
Experience with a Hotel loyalty program an asset
*
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Visa Requirements: All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immgration Reform and Control Act of 1986 (IRCA)
This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill this requirement will not be considered.
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Rooms - Front Office/Guest Services