Great Wolf Resorts, Inc.® (NASDAQ: WOLF), Madison, Wis., is North America's largest family of indoor waterpark resorts, and, through its subsidiaries and affiliates, owns and operates its family resorts under the Great Wolf Lodge® brand. Great Wolf Resorts is a fully integrated resort company with Great Wolf Lodge locations in: Wisconsin Dells, Wis.; Sandusky, Ohio; Traverse City, Mich.; Kansas City, Kan.; Williamsburg, Va.; the Pocono Mountains, Pa.; Niagara Falls, Ontario; Mason, Ohio; Grapevine, Texas; Grand Mound, Wash.; and Concord, N.C. Through Great Wolf Resorts’ environmental sustainability program, Project Green Wolfâ„¢, the company is the first and only national hotel chain to have all US properties Green Seal™ Certified - Silver.

The company’s resorts are family-oriented destination facilities that generally feature 300 - 600 rooms and a large indoor entertainment area measuring 40,000 - 100,000 square feet. The all-suite properties offer a variety of room styles, arcade/game rooms, fitness rooms, themed restaurants, spas, supervised children's activities and other amenities.

Our 5,000 pack members focus each and every day on “Creating Family Traditions, One Family At A Time” meaning that we provide our guests with that first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

DUTIES:
Willingness to accept the most effective role.
Coordinates training of new employees and provides continued training for current employees.
Oversees daily operation of housekeeping department
Checks unoccupied rooms to insure accuracy of housekeeping and front office reports.
Inspects clean rooms for cleanliness, supplies, maintenance problems (complete work orders), and
temperature.
Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly
inventoried for next day’s activities.
Ensures combustible substances are removed from storage areas.
Assures that corridors, vending areas, and stairways clean and free of obstructions (furniture, dishes, etc.).
Supervises staff and assists Housekeeping manager and Supervisors with personnel.
Investigates and reports inappropriate behavior by staff, guests or suspicious persons.
Assist Director Of Housekeeping in education and development of supervisory team.
Ensures staff members report in and cleared before departing resort.
Turns over all vacant and clean rooms; verifies occupied rooms; reports early check outs;
communicates issues and discrepancies with front office.
Assure that all room statuses are correct before “end of day” procedures are complete.
Assures that productivity meets guest and company expectations
Assists Director of Housekeeping in all labor, forecasting, and inventory procedures
Effectively and professionally handles housekeeping related guest opportunities
Assist with completion of employment forms and personnel attendance logs
Helps in maintaining staffing levels
Attends weekly director’s meetings in the absence of the Director and communicates information to
housekeeping staff
Assist DOH with VIP room inspections and preparations
Review Market Metrix comments and follow up with any necessary actions

QUALIFICATIONS:
Excellent management skills including conflict resolution, coaching, development and teamwork.
Previous experience in hotel or resort management required.
PHYSICAL REQUIREMENTS:
Excessive walking, bending, stretching.
Lift up to 30 lbs.
Exposure to cleaning chemicals.