Rethink everything you know about the typical hotel experience. Derek is distinctive.

From the moment you arrive at the Hotel Derek at Houston Galleria, you realize the experience will be anything BUT commonplace. Hotel Derek is a refreshing alternative to the standard hotel. Urban sophistication reigns supreme here.

Our design is elegant in its simplicity as well as comfortable and accessible. This one-of-a-kind custom designed hotel near the Galleria in Houston, TX features the essence of our Texas home commingled with a crisp and sleek design. Our classic modern design and tailored look includes rich, vibrant tones to tantalize the eye. Hotel Derek adds significant substance to style by pairing stunning design with impeccable guest service. The result is the modern benchmark of Houston boutique hotels that everyone else strives to emulate.

Hotel Derek has thought of everything you need for the perfect stay at our Houston Hotel including a relaxing outdoor pool with stylish terrace, 24/7 fitness center, 24-hour business center, and, of course, high-speed Internet access. Derek Hotel in Houston, Texas is also thoughtful enough to offer complimentary transportation to nearby offices within a three-mile radius via our Derek Mobile, a chauffeured black stretch SUV. Plus, we know it gets lonely on the road and that is why guests are always welcome to bring their pets along with them!

JOB OVERVIEW

The Assistant Food & Beverage Manager is responsible for providing assistance to the Food & Beverage Manager. S/he will assist with overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. S/he will train and motivate staff to exceed goals.

 

ESSENTIAL JOB FUNCTIONS

·   Maintains a commitment to customer service and guest satisfaction

·   Leads and supervises the outlets team

·   Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations

·   Enforces high standards of hygiene and sanitation within the outlets

·   Tracks payroll and revenue daily

·   Assists with establishing par levels for supplies and equipment

·   Supervises the performance, attendance, attitudes, appearance and conduct of service team

·   Manages timely completion of performance appraisals of service team

·   Assists in monitoring and maintaining the outlets' systems and equipment to ensure their optimum performance

·   Develops and implements controls for expense management

·   Helps to implement strategies to continually improve revenues

·   Assists with the development, training and inspiration of outlets staff for promotion

·   Assists with the design and implementation of training programs

·   Empowers team to exceed service standards

·   Instills a calm, organized approach in all stressful situations

·   Works with HR to recruit and hire staff

·   Helps to monitor time punches in Timesaver, ensuring accurate payroll for all associates

·   Completes all proper new hire and termination paperwork

·   Assists with ordering all necessary office supplies and ensures proper stocking levels

·   Maintains a safe and pleasant work environment

·   Ensures cleanliness of outlets' storage rooms

·   Promotes high associate morale

·   Recommends discipline and/or termination when appropriate of team members

·   Takes a proactive approach to coaching and counseling

·   Conducts staff meetings as necessary

·   Attends appropriate resort, division and department meetings

·   Resolves guest issues promptly and with great care and effectiveness

·   Maintains a strong knowledge of hospitality trends, especially food & beverage

·   Provides general resort information for guests

·   Utilizes labor management tools to schedule and control labor costs

·   Offers warm and sincere welcome/farewell for all guests of company use of guest name & good eye contact with each guest

·   Maintains an up to date working knowledge of all resort amenities as well as any special events

·   Interacts with resort staff in a professional manner, assisting other departments with necessary information

·   Up sells other resort services and amenities to guests

·   Always maintains a professional demeanor and attitude

·   Communicates all pertinent information to the outlets team

·   Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

·   Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.

·   Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.

·   Remains alert, courteous and helpful to the guests and colleagues at all time

·   Performs other related duties as assigned

 

assistant manager, restaurant, Food and Beverage