Sage Restaurant Group is a team of passionate industry-leading restaurateurs who excel in the realm of F&B operations by creating and operating successful concepts that are distinctly branded, innovative and highly designed. Our team creates unexpected, playful and locally-focused food and beverage experiences that connect with the people who live and work in the communities we serve. These integrated solutions, combining both restaurants and hotel F&B services, are delivered through true partnerships at the property level.

Second Home Kitchen + Bar, the award winning restaurant managed by Sage Restaurant Group, located in the JW Marriott Denver Cherry Creek is seeking a Host to join our multi-award winning team. Combining a scratch kitchen with a unique and fun environment, Second Home is not only the place to be seen, but a great place to work as well. This is your opportunity to work with Executive Chef Jeff Bolton and our entire talented team of leaders.

POSITION FOCUS
Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges.

SERVICE CULTURE FOCUS
To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL DUTIES/RESPONSIBILITIES
? Meets arriving customers as they enter restaurant with cordial greeting.
? Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.
? Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.
? Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management.
? Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant.
? Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment.
? Ensures that all charge vouchers are completely filled out and verifies dates, charge amount, authorization number and signature.
? Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management.
? Distributes and accounts for all checks issued to servers for the shift by maintaining accurate written check issuance log for entire shift.
? Counts all revenues received for the day, using calculator and balancing to cash register reports, immediately alerting management to discrepancies.
? Balances and reconciles computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department.
? Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties.
? Checks the proper set-up of tables and seating prior to opening.
? Immediately reports in writing any maintenance or housekeeping discrepancies to management.
? Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.
? Performs other duties as assigned, requested or deemed necessary by management.

OTHER DUTIES/RESPONSIBILITIES
? Assists servers and buspersons by taking orders, serving food, accommodating customers dining requests and clearing and cleaning tables, resetting tables, and retrieving supplies.
? Takes room service orders and expedites room service trays/carts.
? Provides assistance to other employees and departments in order to contribute to the best overall performance of the department and hotel.

SUPERVISORY DUTIES
None

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and criminal background checks.

Competencies

Energy and Drive
Energetic and takes initiative, persistent in pursuing and completing tasks, strives to exceed expectations

Strategic Skills
Proficient in required job skills and knowledge. Intelligent in grasping and integrating new information. Active learner with strong curiosity. Natural instincts and insight for finding the best solution to unclear issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions

Personal and Interpersonal Skills
Welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others, socially aware of self and others, is known for communicating the right message at the right time, utilizes a variety of approaches and communication techniques tailored to each situation, facilitates consensus in groups, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience, Positively accepts and provides feedback.

Operating Skills
Is effective in prioritizing work, consistently budgets time and processes to create maximum efficiency with minimum disruption or redundancy, is time sensitive, understands how work and processes fit in with other departmental or organizations priorities or objectives, is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results

Courage
Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

Knowledge/Skills
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have general knowledge of basic customer service skills, restaurant operations, and food service principles. Must be fluent in oral and written English.
Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.

Abilities
Must be able to communicate verbally and in writing, follow written and verbal instruction, and work on more than one
task at a time. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must have hand and finger dexterity to handle coins and writing utensils, grasp handles, push buttons and carry dishes. Must have upper body strength to lift and carry trays and bus tubs weighing up to 10lbs. Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.

Education/Formal Training
High School diploma or equivalent

Experience
Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.

Material/Equipment Used
Telephone, computerized cash register, credit card machines, and standard office equipment.

Environment
Standing and walking during entire shift, including carrying, lifting and bending. Indoor environment.