The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

Support of 5 Diamond Service Initiatives and enhanced
service supporting Omni?s guests and hotels. Utilize
Live Person to handle incoming guest ?Click to Chat?
conversations regarding reservations, hotel information,
Loyalty Program and other Omni Hotels requests. Use
Emailtopia to process all incoming email requests for
reservations@omnihotels.com. Process reservations for
Omni Hotels and use appropriate selling strategies and
empowerment skills to maximize revenue for Omni Hotels.
Respond effectively to all inquires regarding Omni
properties including all services offered as well as
questions regarding hotel city or area around hotel.
Adjust and cancel Omni property reservations in the
reservation system. Assist guests with their Omni Hotels
Select Guest membership including enrollment, updates to
profile and reservations. Display a pleasant, helpful
and courteous attitude toward customers, fellow
associates and management. Perform all operating
functions of the telephone equipment and computer
systems. Access appropriate hotel a status codes when
determining availability and reservations confirmations.
Utilize and show understanding in all current company
policies and procedures necessary when making, changing,
or canceling a reservation. Communicate reservation or
system functionality issues to the appropriate
departments. Read all reference material and information
bulletins. Be a team player and willing to exceed our
customer?s expectations by proactively seeking out ways
in which to improve the hotel experience for our guests.
Utilize all internal and external resources for inquires
or suggestions that will assist the guest and improve
the reservation process. Assist with overflow sales
calls on phone lines during periods of high call volume.
Handle special projects as assigned.

Job Requirements

We have the option of offering four 10 hr days or five 8
hour days. This is up to the candidate.

The 10 hour shift would include: Tuesday, Wed and Thurs
off. Saturday 9:00a.m.-7:30p.m., Sunday
10:30a.m.-9:00p.m., Monday 830a.m.-7:00p.m., Friday
10:30a.m.-9:00p.m.

The 8 hour shift would include: Wednesday and Thursday
off. Saturday 10:30a.m.-7:00p.m., Sunday
10:30a.m.-7:00p.m., Monday 10:30a.m.-7:00p.m., Tuesday
10:30a.m.-7:00p.m., Friday 10:30a.m.-7:00p.m.