In Room Dining Server
The Westin Hilton Head Island Resort & Spa
Location: US - SC - Hilton Head Island
Feb 2, 2013
Employer
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Job Details
In Room Dining Server
Company
At Starwood, we are committed to sourcing, attracting and selecting the best talent to meet our business needs. Our Recruitment Philosophy is governed by 3 guiding principles: Consistency: All candidates for a particular position go through the same process. Diversity: At Starwood, we value the different perspectives and innovative ideas that come from having a diverse associate base. We, therefore, leverage a variety of sources in our efforts to identify the very best talent and ensure the diversity of the candidates that are presented to hiring managers. Candidate as guest: Giving our guests great experiences and achieving exceptional results begins with having great talent. At Starwood, we believe this all starts with giving our candidates meaningful and memorable experiences during each step of the recruitment process.
Location
The Westin Hilton Head Island Resort & Spa is a 412 room, beachfront property featuring five F&B outlets, 3 pools, a whirlpool, and 28,000 sq ft of meeting space. Our team is committed to giving outstanding customer service in a professional, friendly and high energy environment.
Department
In Room Dining is our room service department. Delivering orders to guest rooms and ensuring expectations are exceeded. This position is seasonal. Employment will begin 3/1/2012 and employment will end 10/1/2012.
Job Description
POSITION PURPOSE Serve food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner. ESSENTIAL FUNCTIONS Take orders for and serve all food and beverage requests, using suggestive selling techniques. Clear tables during service. Control guest checks and secure proper payment. Ensure station and table set-ups are complete and perform various side duties as assigned by the Outlet Supervisor. Maintain proper condition and cleanliness of dining areas and servicing equipment. Exceed guests expectations througout service Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Requirements
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: o Must be able to speak, read, write and understand the primary language(s) used in the workplace. o Must be able to read and write to facilitate the communication process. o Requires good communication skills, both verbal and written. o Must possess basic computational ability. o Must possess basic computer skills. o Knowledge of the appropriate table settings and service ware. o Ability to describe all menu items, prices and methods of preparation. And to use suggestive selling techniques to encourage the guests to choose items that are house specialties. Physical Demands o Must be able to stand and exert well-paced mobility for up to 4 hours in length. o Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. o Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. o Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis. o Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently. o Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis. o Must be able to exert well-paced ability in limited space. o Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. o Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. o Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. o Vision occurs continuously with the most common visual functions being those of near vision and depth perception. o Requires manual dexterity to use and operate all necessary equipment. QUALIFICATION STANDARDS Education High school or equivalent education required. Experience Two years experience as food server in full service restaurant is required. Customer service experience preferred. Licenses or Certificates Must be minimum age to serve alcohol. Grooming All employees must...
Company
At Starwood, we are committed to sourcing, attracting and selecting the best talent to meet our business needs. Our Recruitment Philosophy is governed by 3 guiding principles: Consistency: All candidates for a particular position go through the same process. Diversity: At Starwood, we value the different perspectives and innovative ideas that come from having a diverse associate base. We, therefore, leverage a variety of sources in our efforts to identify the very best talent and ensure the diversity of the candidates that are presented to hiring managers. Candidate as guest: Giving our guests great experiences and achieving exceptional results begins with having great talent. At Starwood, we believe this all starts with giving our candidates meaningful and memorable experiences during each step of the recruitment process.
Location
The Westin Hilton Head Island Resort & Spa is a 412 room, beachfront property featuring five F&B outlets, 3 pools, a whirlpool, and 28,000 sq ft of meeting space. Our team is committed to giving outstanding customer service in a professional, friendly and high energy environment.
Department
In Room Dining is our room service department. Delivering orders to guest rooms and ensuring expectations are exceeded. This position is seasonal. Employment will begin 3/1/2012 and employment will end 10/1/2012.
Job Description
POSITION PURPOSE Serve food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner. ESSENTIAL FUNCTIONS Take orders for and serve all food and beverage requests, using suggestive selling techniques. Clear tables during service. Control guest checks and secure proper payment. Ensure station and table set-ups are complete and perform various side duties as assigned by the Outlet Supervisor. Maintain proper condition and cleanliness of dining areas and servicing equipment. Exceed guests expectations througout service Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Requirements
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: o Must be able to speak, read, write and understand the primary language(s) used in the workplace. o Must be able to read and write to facilitate the communication process. o Requires good communication skills, both verbal and written. o Must possess basic computational ability. o Must possess basic computer skills. o Knowledge of the appropriate table settings and service ware. o Ability to describe all menu items, prices and methods of preparation. And to use suggestive selling techniques to encourage the guests to choose items that are house specialties. Physical Demands o Must be able to stand and exert well-paced mobility for up to 4 hours in length. o Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. o Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. o Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis. o Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently. o Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis. o Must be able to exert well-paced ability in limited space. o Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. o Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. o Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. o Vision occurs continuously with the most common visual functions being those of near vision and depth perception. o Requires manual dexterity to use and operate all necessary equipment. QUALIFICATION STANDARDS Education High school or equivalent education required. Experience Two years experience as food server in full service restaurant is required. Customer service experience preferred. Licenses or Certificates Must be minimum age to serve alcohol. Grooming All employees must...
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
F&B - Banquets